Video Attendance for Queue Management

Remote customer service integrated into the same queue platform, allowing teams to assist customers from any location without disrupting the queue flow.

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Smartphone showing Moviik Digital Ticket web app with queue position and service details, illustrating digital ticketing on any device.

Modules

Video Attendance for Queue Management

Remote customer service integrated into the same queue platform, allowing teams to assist customers from any location without disrupting the queue flow.

Book a Demo

Staff member attending a customer at a service counter using Moviik’s Counter interface to manage tickets.

What is Video Attendance?

Video Attendance is a queue-integrated remote customer service solution that allows businesses to serve customers through live video calls, directly connected to their in-store or digital queue.

Unlike standalone video call systems, Moviik’s Video Attendance works inside the same queue management platform, meaning:

Customers take a paper or digital ticket

They wait in the same queue

When called, they are directed to a video hub or booth

A remote specialist attends them in real time

Tickets can still be transferred, paused, or escalated

It’s a fully integrated virtual service counter.

What is Video Attendance?

Video Attendance is a queue-integrated remote customer service solution that allows businesses to serve customers through live video calls, directly connected to their in-store or digital queue.

Unlike standalone video call systems, Moviik’s Video Attendance works inside the same queue management platform, meaning:
Customers take a paper or digital ticket
They wait in the same queue
When called, they are directed to a video hub or booth
A remote specialist attends them in real time
Tickets can still be transferred, paused, or escalated

It’s a fully integrated virtual service counter.

One Queue.
Multiple Service Channels.

Video Attendance extends your existing queue into a remote service channel without disrupting the customer flow.

With one unified queue, businesses can:

Connect customers to physical counters or remote specialists

Centralize expert teams while supporting multiple locations

Extend service availability without opening additional counters

Balance peak-hour demand across stores or branches

Deliver faster, more specialized assistance

Customers remain in the same queue.
Staff operate within the same platform.

Moviik lets you define service priorities, manage ticket rules, and customize the queue flow for any type of operation

One Queue.
Multiple Service Channels.

Video Attendance extends your existing queue into a remote service channel without disrupting the customer flow.

With one unified queue, businesses can:
Connect customers to physical counters or remote specialists
Centralize expert teams while supporting multiple locations
Extend service availability without opening additional counters
Balance peak-hour demand across stores or branches
Deliver faster, more specialized assistance

Customers remain in the same queue.
Staff operate within the same platform.

How Video Attendance Works

A seamless journey from ticket to remote service — all within the same queue.

Step 1
Take a Ticket

Customers start by taking a ticket, either from a kiosk or directly from their mobile device when they arrive.

Step 2
Wait in Queue

Customers wait for their turn while staying informed through on-site displays, SMS notifications, or digital updates.

Step 3
Go to the Video Hub

When their ticket is called, customers are directed to a Video Hub or service screen instead of a traditional counter.

Step 4
Get Assisted

The remote staff member assists the customer face-to-face through video while managing the interaction within the same system.

How Video Attendance Works

A seamless journey from ticket to remote service — all within the same queue.

Step 1
Take a Ticket

Customers start by taking a ticket, either from a kiosk or directly from their mobile device when they arrive.

Step 2
Wait in Queue

Customers wait for their turn while staying informed through on-site displays, SMS notifications, or digital updates.

Step 3
Go to the Video Hub

When their ticket is called, customers are directed to a Video Hub or service screen instead of a traditional counter.

Step 4
Get Assisted

The remote staff member assists the customer face-to-face through video while managing the interaction within the same system.

Have questions?
Talk to our team

Discover how Video Attendance can transform your customer service and optimize queues.

Talk to our experts

Have questions?
Talk to our team

Discover how Video Attendance can transform your customer service and optimize queues.

Discover the power of Moviik’s Backoffice to streamline operations, customize on the fly, and elevate customer satisfaction effortlessly.

Talk to our experts

Where Video Attendance makes the biggest impact

From retail stores to airports, Video Attendance allows organizations to extend service capacity without expanding physical teams.

Retail

Centralize specialized services like technical support, product assistance, or customer support across multiple stores.

Customers can connect with remote experts while remaining in the same queue.

Banking & Financial Services

Connect customers with remote advisors for specialized services such as loans, account verification, or financial consultations.

Branches can operate with leaner teams while still providing expert assistance when needed.

Airports & Airlines

Provide passenger assistance even when physical counters are closed.

Remote agents can assist travelers across multiple airports, offering information, rebooking support, or service guidance through video.

Where Video Attendance makes the biggest impact

From retail stores to airports, Video Attendance allows organizations to extend service capacity without expanding physical teams.

Retail

Centralize specialized services like technical support, product assistance, or customer support across multiple stores.

Customers can connect with remote experts while remaining in the same queue.

Banking & Financial Services

Connect customers with remote advisors for specialized services such as loans, account verification, or financial consultations.

Branches can operate with leaner teams while still providing expert assistance when needed.

Airports & Airlines

Provide passenger assistance even when physical counters are closed.

Remote agents can assist travelers across multiple airports, offering information, rebooking support, or service guidance through video.

Key features of Moviik Video Attendance

A powerful, queue-integrated video service platform designed to extend in-store assistance, improve service delivery, and connect customers with the right experts - anytime, anywhere.

Queue-Integrated
Video Calls

Connect customers to remote agents directly from the service queue without disrupting workflow.

Multi-Location
Support

Centralized expert teams can assist customers across multiple stores, branches, or service points.

Video Hub
Compatibility

Fully integrates with Moviik Video Hub to manage remote agents and video sessions efficiently.

Ticket Transfer
& Escalation

Easily transfer tickets between agents or escalate complex cases to specialized support teams.

Web-Based
SaaS Platform

Cloud-hosted solution requiring no heavy installations, accessible from any modern browser.

Hybrid Ticket
Support

Works with both digital queue tickets and traditional paper tickets for flexible deployment.

Smart Pairing
& Service Routing

Automatically match customers with the right counter/agent or remote store based on queue demand.

Performance
Analytics

Gain insights into wait times, service efficiency, agent utilization, and customer experience metrics.

Key features of Moviik Video Attendance

A powerful, queue-integrated video service platform designed to extend in-store assistance, improve service delivery, and connect customers with the right experts - anytime, anywhere.

Queue-Integrated
Video Calls

Connect customers to remote agents directly from the service queue without disrupting workflow.

Multi-Location
Support

Centralized expert teams can assist customers across multiple stores, branches, or service points.

Video Hub
Compatibility

Fully integrates with Moviik Video Hub to manage remote agents and video sessions efficiently.

Ticket Transfer
& Escalation

Easily transfer tickets between agents or escalate complex cases to specialized support teams.

Web-Based
SaaS Platform

Cloud-hosted solution requiring no heavy installations, accessible from any modern browser.

Hybrid Ticket
Support

Works with both digital queue tickets and traditional paper tickets for flexible deployment.

Smart Pairing
& Service Routing

Automatically match customers with the right counter/agent or remote store based on queue demand.

Performance
Analytics

Gain insights into wait times, service efficiency, agent utilization, and customer experience metrics.

Measure and optimize your entire customer journey

Moviik provides analytics to monitor how both in-person and video attendance impact your service operations. Track key metrics such as:

Remote service usage

Waiting times

Queue transfers

Service demand by location

Staff performance

All insights are available in one platform, giving you a complete view of your customer journey and helping you make data-driven decisions to improve efficiency and customer satisfaction.

Measure and optimize your entire customer journey

Moviik provides analytics to monitor how both in-person and video attendance impact your service operations. Track key metrics such as:

Remote service usage

Waiting times

Queue transfers

Service demand by location

Staff performance

All insights are available in one platform, giving you a complete view of your customer journey and helping you make data-driven decisions to improve efficiency and customer satisfaction.

Behind every digital ticket, there’s intelligent queue logic that helps staff serve faster and more fairly.

Moviik lets you define service priorities, manage ticket rules, and customize the queue flow for any type of operation — all in just a few clicks.

FAQ

Everything you need to know about Moviik’s video attendance solution, from setup to operation.

Can video attendance work across multiple locations?

Yes. Moviik allows seamless video support for all your branches or service points, all managed from a single platform.

Can tickets be transferred during video assistance?

Yes. Staff can transfer tickets between counters or remote agents to ensure the customer is served efficiently.

What hardware is required?

Moviik works with standard devices like computers, tablets, smartphones, or kiosks with a camera and microphone - no specialized hardware needed.

Is video attendance secure and private?

Yes. All video calls are encrypted, ensuring customer privacy and compliance with data protection regulations.

How does Video Attendance work with the queue management system?

Video Attendance is an optional feature that works like another counter in your branch—but managed remotely by staff via video. It can be used alongside your existing queues or independently, giving you more flexibility to serve customers without adding physical counters.

Is Video Attendance included in the standard Moviik platform?

No. Video Attendance is an add-on feature that requires an additional subscription. It provides remote video support on top of your existing queue management system.

How can I monitor staff performance during video assistance?

Moviik analytics provide detailed reports on staff activity, response times, and customer interactions, helping you optimize service quality.

Can Video Attendance help improve the overall customer journey?

Yes. By combining analytics from both physical counters and video attendance, Moviik provides insights on waiting times, queue transfers, service demand, and staff performance - all in one platform.

How can Video Attendance help my business?

Video Attendance lets your staff assist customers remotely, just like an extra counter in your branch—without needing physical space. It’s perfect for:

Serving more customers during peak hours without adding staff on-site.

Extending service to multiple locations from a single team.

Providing expert support for complex requests, even if specialists aren’t at the branch.

Offering 24/7 assistance in locations where physical counters are closed or limited.

With Video Attendance, you can improve customer satisfaction, reduce waiting times, and optimize your staff resources - all through one platform.