Video Attendance for Customer Service

Video customer service integrated into the same queue platform, allowing teams to assist customers from any location without disrupting the queue flow.

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Smartphone showing Moviik Digital Ticket web app with queue position and service details, illustrating digital ticketing on any device.

Modules

Video Attendance for Customer Service

Video customer service integrated into the same queue platform, allowing teams to assist customers from any location without disrupting the queue flow.

Book a Demo

Reach and support your customers via live video

Video Attendance is an enterprise-grade solution that embeds live video support directly into your queue platform. Bring the human touch of an in-store counter to both your physical branches and your digital helpdesk within a single enterprise platform.

In-Store Remote Counters

Maximize your workforce across physical branches. Walk-in customers can be attended at an on-site video station by staff located at a less busy branch, or by a centralized support hub during peak hours. This balanced approach ensures zero downtime and slashes wait times.

Online Support Video Calls

Replace text chats and blind voice calls with browser-native visual care. Website visitors simply take a digital ticket to enter the queue. They can go about their day, get notified when it is their turn, and join the video call instantly on their device.

Reach and support your customers via live video

In-Store Remote Counters

Online Support Video Calls

How Video Attendance works

No app downloads, no complicated setup.

A straightforward, unified journey that connects your customers to the right specialist instantly, whether they are in-store or at home.

Step 1
Take a Ticket

Customers enter the system by taking a traditional paper or digital ticket at an in-store kiosk, or by requesting support from home via your website or mobile app.

Step 2
Smart Waiting

They remain part of your unified queue, tracking their status in real-time through SMS/WhatsApp updates, or on-site displays while they wait for a remote specialist.

Step 3
Get Assisted

A remote specialist provides face-to-face support in real-time. The interaction remains fully integrated, allowing for ticket transfers, pauses, or escalations.

How Video Attendance works

No app downloads, no complicated setup.

A straightforward, unified journey that connects your customers to the right specialist instantly, whether they are in-store or at home.

Step 1
Take a Ticket

Customers enter the system by taking a traditional paper or digital ticket at an in-store kiosk, or by requesting support from home via your website or mobile app.

Step 2
Smart Waiting

They remain part of your unified queue, tracking their status in real-time through SMS/WhatsApp updates, or on-site displays while they wait for a remote specialist.

Step 3
Get Assisted

A remote specialist provides face-to-face support in real-time. The interaction remains fully integrated, allowing for ticket transfers, pauses, or escalations.

Core features of Video Attendance

Integrated platform tools designed to make omni-channel customer assistance clear and efficient.

Integrated Video Calls

Embed live calls right inside your existing queue logic instead of using detached external apps.

Multi-Location Support

Balance branch workloads dynamically by routing busy store traffic to remote staff at quiet hubs.

Smart Pairing & Routing

Match customers to the best agent automatically based on their language or technical service.

Ticket Transfer & Escalation

Transfer a live video session to a physical on-site counter if local product handling is required.

Performance Analytics

Track wait times, average handle times, and agent productivity metrics from one dashboard.

Browser-Native / No App Required

Launch secure video instantly inside any mobile or desktop web browser with absolutely zero app downloads.

Core features of Video Attendance

Integrated platform tools designed to make omni-channel customer assistance clear and efficient.

Integrated Video Calls

Embed live calls right inside your existing queue logic instead of using detached external apps.

Multi-Location Support

Balance branch workloads dynamically by routing busy store traffic to remote staff at quiet hubs.

Smart Pairing & Routing

Match customers to the best agent automatically based on their language or technical service.

Integrated platform tools designed to make omni-channel customer assistance clear and efficient.

Ticket Transfer & Escalation

Transfer a live video session to a physical on-site counter if local product handling is required.

Performance Analytics

Track wait times, average handle times, and agent productivity metrics from one dashboard.

Browser-Native / No App Required

Launch secure video instantly inside any mobile or desktop web browser with absolutely zero app downloads.

No App needed.

No downloads or installations required. Moviik runs natively in any web browser for both customers and staff, ensuring instant access on any device.

No App needed.

No downloads or installations required. Moviik runs natively in any web browser for both customers and staff, ensuring instant access on any device.

Deploy anywhere, engage everywhere

From physical storefronts to digital helpdesks, Moviik provides the flexible infrastructure to connect your experts with customers, wherever they are.

In-store ticket dispensers

Perfect for physical branches. Customers take a paper ticket and wait comfortably on-site, being called to a video station or a private hub for specialist care.

Mobile QR codes & Digital tickets

Give customers freedom. They scan a code to get a digital ticket, follow live updates via SMS or WhatsApp, and join the video call from anywhere on their phone.

Website customer support

Upgrade your digital helpdesk. Move beyond basic chat or voice calls by allowing web visitors to take a virtual ticket for a face-to-face video support session.

On-site Call Box

Deploy specialized service stations in any high-traffic hub. From open seating pods to private cabins, these units provide a focused space for face-to-face expert remote help through video call.

Deploy anywhere, engage everywhere

From physical storefronts to digital helpdesks, Moviik provides the flexible infrastructure to connect your experts with customers, wherever they are.

In-store ticket dispensers

Perfect for physical branches. Customers take a paper ticket and wait comfortably on-site, being called to a video station or a private hub for specialist care.

Mobile QR codes & Digital tickets

Give customers freedom. They scan a code to get a digital ticket, follow live updates via SMS or WhatsApp, and join the video call from anywhere on their phone.

Website customer support

Upgrade your digital helpdesk. Move beyond basic chat or voice calls by allowing web visitors to take a virtual ticket for a face-to-face video support session.

The on-site video station

Deploy specialized service stations in any high-traffic hub. From open seating pods to private cabins, these units provide a focused space for face-to-face expert remote help through video call.

One queue.
Multiple service channels.

Video Attendance extends your existing queue into a remote service channel without disrupting the customer flow.

With one unified queue, businesses can:

Connect customers to physical counters or remote specialists

Centralize expert teams while supporting multiple locations

Extend service availability without opening additional counters

Balance peak-hour demand across stores or branches

Deliver faster, more specialized assistance

Customers remain in the same queue.
Staff operate within the same platform.

Moviik lets you define service priorities, manage ticket rules, and customize the queue flow for any type of operation

Staff member attending a customer at a service counter using Moviik’s Counter interface to manage tickets.

One queue.
Multiple service channels.

Video Attendance extends your existing queue into a remote service channel without disrupting the customer flow.

With one unified queue, businesses can:
Connect customers to physical counters or remote specialists
Centralize expert teams while supporting multiple locations
Extend service availability without opening additional counters
Balance peak-hour demand across stores or branches
Deliver faster, more specialized assistance

Customers remain in the same queue.
Staff operate within the same platform.

Where Video Attendance makes the biggest impact

From retail stores to airports, Video Attendance allows organizations to extend service capacity without expanding physical teams.

Retail

Centralize specialized services like technical support, product assistance, or customer support across multiple stores.

Customers can connect with remote experts while remaining in the same queue.

Banking & Financial Services

Connect customers with remote advisors for specialized services such as loans, account verification, or financial consultations.

Branches can operate with leaner teams while still providing expert assistance when needed.

Airports & Airlines

Provide passenger assistance even when physical counters are closed.

Remote agents can assist travelers across multiple airports, offering information, rebooking support, or service guidance through video.

Where Video Attendance makes the biggest impact

From retail stores to airports, Video Attendance allows organizations to extend service capacity without expanding physical teams.

Retail

Centralize specialized services like technical support, product assistance, or customer support across multiple stores.

Customers can connect with remote experts while remaining in the same queue.

Banking & Financial Services

Connect customers with remote advisors for specialized services such as loans, account verification, or financial consultations.

Branches can operate with leaner teams while still providing expert assistance when needed.

Airports & Airlines

Provide passenger assistance even when physical counters are closed.

Remote agents can assist travelers across multiple airports, offering information, rebooking support, or service guidance through video.

Measure and optimize your entire customer journey

Moviik provides analytics to monitor how both in-person and video attendance impact your service operations. Track key metrics such as:

Remote service usage

Waiting times

Queue transfers

Service demand by location

Staff performance

All insights are available in one platform, giving you a complete view of your customer journey and helping you make data-driven decisions to improve efficiency and customer satisfaction.

Measure and optimize your entire customer journey

Moviik provides analytics to monitor how both in-person and video attendance impact your service operations. Track key metrics such as:

Remote service usage

Waiting times

Queue transfers

Service demand by location

Staff performance

All insights are available in one platform, giving you a complete view of your customer journey and helping you make data-driven decisions to improve efficiency and customer satisfaction.

Behind every digital ticket, there’s intelligent queue logic that helps staff serve faster and more fairly.

Moviik lets you define service priorities, manage ticket rules, and customize the queue flow for any type of operation — all in just a few clicks.

FAQ

Everything you need to know about Moviik’s video attendance solution, from setup to operation.

Can video attendance work across multiple locations?

Yes. Moviik allows seamless video support for all your branches or service points, all managed from a single platform.

Can tickets be transferred during video assistance?

Yes. Staff can transfer tickets between counters or remote agents to ensure the customer is served efficiently.

What hardware is required?

Moviik works with standard devices like computers, tablets, smartphones, or kiosks with a camera and microphone - no specialized hardware needed.

Is video attendance secure and private?

Yes. All video calls are encrypted, ensuring customer privacy and compliance with data protection regulations.

How does Video Attendance work with the queue management system?

Video Attendance is an optional feature that works like another counter in your branch—but managed remotely by staff via video. It can be used alongside your existing queues or independently, giving you more flexibility to serve customers without adding physical counters.

Is Video Attendance included in the standard Moviik platform?

No. Video Attendance is an add-on feature that requires an additional subscription. It provides remote video support on top of your existing queue management system.

How can I monitor staff performance during video assistance?

Moviik analytics provide detailed reports on staff activity, response times, and customer interactions, helping you optimize service quality.

Can Video Attendance help improve the overall customer journey?

Yes. By combining analytics from both physical counters and video attendance, Moviik provides insights on waiting times, queue transfers, service demand, and staff performance - all in one platform.

How can Video Attendance help my business?

Video Attendance lets your staff assist customers remotely, just like an extra counter in your branch—without needing physical space. It’s perfect for:

Serving more customers during peak hours without adding staff on-site.

Extending service to multiple locations from a single team.

Providing expert support for complex requests, even if specialists aren’t at the branch.

Offering 24/7 assistance in locations where physical counters are closed or limited.

With Video Attendance, you can improve customer satisfaction, reduce waiting times, and optimize your staff resources - all through one platform.