Moviik
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ABOUT MOVIIK

Smart Queue Management & Customer Journey Software

We help organizations manage queues, appointments, and service flows through smart, cloud-based software — improving every step of the customer journey.

About Moviik

ABOUT MOVIIK

Smart Queue Management & Customer Journey Software

We help organizations manage queues, appointments, and service flows through smart, cloud-based software — improving every step of the customer journey.

About Moviik
Driving the future of Queue Management and Customer Journey Software

Driving better customer experiences

Moviik is a Portuguese technology company specializing in queue management systems and customer journey solutions for B2B organizations worldwide. We help banks, healthcare providers, government agencies, retailers, and telecom operators optimize waiting experiences, streamline service operations, and gain real-time visibility into their service flow.


With a cloud-based, API-first platform, Moviik enables complete control over physical queues, appointment scheduling, and multi-channel ticketing — all from a single, scalable solution.

Driving better customer experiences

Driving the future of Queue Management and Customer Journey Software

Moviik is a Portuguese technology company specializing in queue management systems and customer journey solutions for B2B organizations worldwide. We help banks, healthcare providers, government agencies, retailers, and telecom operators optimize waiting experiences, streamline service operations, and gain real-time visibility into their service flow.


With a cloud-based, API-first platform, Moviik enables complete control over physical queues, appointment scheduling, and multi-channel ticketing — all from a single, scalable solution.

Our mission

To empower organizations to transform waiting time into service time — creating better experiences for customers, better insights for teams, and better outcomes for businesses.

Why businesses choose Moviik

From any browser, your staff can manage queues, call customers, transfer tickets, or update service flow instantly. Whether it’s one counter or a full team, everyone stays connected and in control — no apps or local installs needed.

Built for Complex Journeys

Built for Complex Journeys

Supports multi-step flows across departments, locations, and service channels — not just simple queues.
Modular, Scalable Platform

Modular, Scalable Platform

Start with what you need — from kiosks to ticketing — and easily expand as your needs evolve.
No Hardware Dependencies

No Hardware Dependencies

Runs on standard devices like tablets, browsers, and displays — no locked-in equipment.
Cloud-Based and API-First

Cloud-Based and API-First

Integrates smoothly with CRM, ERP, or HIS systems via a secure, developer-friendly API.

Why businesses choose Moviik

From any browser, your staff can manage queues, call customers, transfer tickets, or update service flow instantly. Whether it’s one counter or a full team, everyone stays connected and in control — no apps or local installs needed.

Built for Complex Journeys

Built for Complex Journeys

Supports multi-step flows across departments, locations, and service channels — not just simple queues.
Modular, Scalable Platform

Modular, Scalable Platform

Start with what you need — from kiosks to ticketing — and easily expand as your needs evolve.
No Hardware Dependencies

No Hardware Dependencies

Runs on standard devices like tablets, browsers, and displays — no locked-in equipment.
Cloud-Based and API-First

Cloud-Based and API-First

Integrates smoothly with CRM, ERP, or HIS systems via a secure, developer-friendly API.

Built around real needs in customer experience

Moviik started with a simple idea: waiting should feel better, and service should be easier — for both people and teams. That belief still drives us today.


We built our platform by listening to the needs of banks, hospitals, city councils, and retailers — organizations that serve thousands daily, each with different expectations.


By combining queue management, appointment scheduling, and real-time service control, we help improve every step of the customer journey — from ticket to service.


We don’t just build software — we enable fairer, faster, and more human service experiences.

Built around real needs in customer experience
Built around real needs in customer experience

Built around real needs in customer experience

Moviik started with a simple idea: waiting should feel better, and service should be easier — for both people and teams. That belief still drives us today.


We built our platform by listening to the needs of banks, hospitals, city councils, and retailers — organizations that serve thousands daily, each with different expectations.


By combining queue management, appointment scheduling, and real-time service control, we help improve every step of the customer journey — from ticket to service.


We don’t just build software — we enable fairer, faster, and more human service experiences.

Take Control of Your Queue Management

​Discover the power of Moviik’s Backoffice to streamline operations, customize on the fly, and elevate customer satisfaction effortlessly.
Talk to Our Experts
Take Control of Your Queue Management
Take Control of Your Queue Management

Take Control of Your Queue Management

​Discover the power of Moviik’s Backoffice to streamline operations, customize on the fly, and elevate customer satisfaction effortlessly.
Talk to Our Experts

Our technology

We provide a modular software suite designed to manage every step of the customer journey:
Digital Tickets

Queue Management

Handle physical or virtual queues with smart routing and real-time status updates.
Printed Tickets

Appointments & Ticketing

Enable scheduled visits or walk-ins with paper, SMS, or digital ticketing options.
Flexible by Location

Counter Operations

Equip staff with tools to manage calls, transfers, and service flow at counters.
Use both digital and paper tickets

Analytics Dashboard

Track performance with real-time data on wait times, service levels, and usage.
Use both digital and paper tickets

Customer Feedback

Capture insights at the end of the journey to improve service and experience.
Use both digital and paper tickets

Omnichannel Alerts

Send automatic updates across screens, SMS, email, or push notifications.

Our technology

We provide a modular software suite designed to manage every step of the customer journey:
Digital Tickets

Queue Management

Handle physical or virtual queues with smart routing and real-time status updates.
Printed Tickets

Appointments & Ticketing

Enable scheduled visits or walk-ins with paper, SMS, or digital ticketing options.
Flexible by Location

Counter Operations

Equip staff with tools to manage calls, transfers, and service flow at counters.
Use both digital and paper tickets

Analytics Dashboard

Track performance with real-time data on wait times, service levels, and usage.
Use both digital and paper tickets

Customer Feedback

Capture insights at the end of the journey to improve service and experience.
Use both digital and paper tickets

Omnichannel Alerts

Send automatic updates across screens, SMS, email, or push notifications.
Queue Analytics & Insights

Used across industries

Moviik is trusted by organizations across:
  • ​Retail: Improve service at counters and fitting rooms
  • Healthcare: Streamline patient flows
  • Public Sector: Modernize citizen services
  • Banking & Finance: Control in-branch traffic
  • Telecom: Enhance in-store customer care
Queue Analytics & Insights

Used across industries

Moviik is trusted by organizations across:
  • ​Retail: Improve service at counters and fitting rooms
  • Healthcare: Streamline patient flows
  • Public Sector: Modernize citizen services
  • Banking & Finance: Control in-branch traffic
  • Telecom: Enhance in-store customer care

Part of the EDIGMA Group

Moviik is part of the EDIGMA Group, a collective of industry-leading companies shaping the future of customer interaction.


Together, we create unforgettable customer experiences for the Digital Generation by combining design, technology, and deep domain expertise.

EDIGMA

EDIGMA

EDIGMA creates custom interactive experiences and digital signage, blending creativity and tech to help brands engage audiences in immersive, impactful ways across physical and digital environments.
edigma.com
DISPLAX

DISPLAX

DISPLAX leads in projected capacitive multitouch film for large displays. We develop and manufacture all key components—sensors, controllers, and firmware—powering high-performance touch interfaces worldwide.
displax.com
Moviik

MOVIIK

MOVIIK builds smart queue management solutions with integrated business analytics. We combine flexible hardware and software to help organizations transform every step of the customer journey in real time.

Part of the EDIGMA Group

Moviik is part of the EDIGMA Group, a collective of industry-leading companies shaping the future of customer interaction.


Together, we create unforgettable customer experiences for the Digital Generation by combining design, technology, and deep domain expertise.

EDIGMA

EDIGMA

EDIGMA creates custom interactive experiences and digital signage, blending creativity and tech to help brands engage audiences in immersive, impactful ways across physical and digital environments.
edigma.com
DISPLAX

DISPLAX

DISPLAX leads in projected capacitive multitouch film for large displays. We develop and manufacture all key components — sensors, controllers, and firmware — powering high-performance touch interfaces worldwide.
displax.com
Moviik

MOVIIK

MOVIIK builds smart queue management solutions with integrated business analytics. We combine flexible hardware and software to help organizations transform every step of the customer journey in real time.

Frequently Asked Questions (FAQ)

What industries does Moviik serve?

Moviik works with organizations across banking, healthcare, retail, public services, and telecommunications — any business with physical service points and customer flow to manage.

Is Moviik a software or hardware provider?

Moviik is a software-first company. Our platform runs on standard devices like tablets, browsers, and displays. We do not require proprietary hardware.

Can Moviik be integrated with my existing systems?

Yes. Moviik is API-ready, allowing easy integration with CRM, ERP, HIS, and other core business systems for seamless data flow and automation.

Is Moviik a cloud-based solution?

Yes. Moviik is a cloud-native platform, allowing full control of queues, appointments, and service flows from anywhere, with no on-premise servers required.

Is Moviik GDPR-compliant?

Absolutely. Moviik follows strict data protection and privacy standards, and is fully GDPR-compliant, with options for local data hosting when required.

Can Moviik support multiple locations or branches?

Yes. Moviik is built to manage multi-site operations with centralized control. Whether you run one location or hundreds, you can monitor and manage all service points from a single cloud-based dashboard.

Does Moviik offer customization options?

Yes. Moviik is designed to be modular and configurable, allowing you to adapt the interface, workflows, ticketing types, and notifications to match your specific service processes.

What kind of support does Moviik provide?

Our team offers remote onboarding, training, and ongoing technical support. We work closely with each client to ensure a smooth deployment and reliable performance over time.

Frequently Asked Questions (FAQ)

What industries does Moviik serve?

Moviik works with organizations across banking, healthcare, retail, public services, and telecommunications — any business with physical service points and customer flow to manage.

Is Moviik a software or hardware provider?

Moviik is a software-first company. Our platform runs on standard devices like tablets, browsers, and displays. We do not require proprietary hardware.

Can Moviik be integrated with my existing systems?

Yes. Moviik is API-ready, allowing easy integration with CRM, ERP, HIS, and other core business systems for seamless data flow and automation.

Is Moviik a cloud-based solution?

Yes. Moviik is a cloud-native platform, allowing full control of queues, appointments, and service flows from anywhere, with no on-premise servers required.

Is Moviik GDPR-compliant?

Absolutely. Moviik follows strict data protection and privacy standards, and is fully GDPR-compliant, with options for local data hosting when required.

Can Moviik support multiple locations or branches?

Yes. Moviik is built to manage multi-site operations with centralized control. Whether you run one location or hundreds, you can monitor and manage all service points from a single cloud-based dashboard.

Does Moviik offer customization options?

Yes. Moviik is designed to be modular and configurable, allowing you to adapt the interface, workflows, ticketing types, and notifications to match your specific service processes.

What kind of support does Moviik provide?

Our team offers remote onboarding, training, and ongoing technical support. We work closely with each client to ensure a smooth deployment and reliable performance over time.

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Ready to improve your Customer Experience?

Whether you're looking to modernize queues, manage appointments, or gain full control over how people move through your service spaces — Moviik is here to help.
Talk to our team
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Agile Queue Management Software focused on Customer Journey with extensive tools to enhance your customers experience and exceed their expectations.

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