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SMS & WhatsApp Notifications
SMS & WhatsApp Notifications
Keep your customers informed, engaged, and free to roam while they wait with real-time updates via SMS, and WhatsApp.
CHECK-IN
CHECK-IN
SMS & WhatsApp Notifications
SMS & WhatsApp Notifications
Keep your customers informed, engaged, and free to roam while they wait with real-time updates via SMS, and WhatsApp.
Put the waiting line directly on the customer's phone
By turning physical tickets into an instant digital experience, it puts the queue directly onto the customer’s phone and sends real-time alerts when their turn is approaching.
No one likes being stuck waiting in one place, so giving people their time back to grab a coffee, sit down, or finish other shopping fundamentally transforms a frustrating chore into a respectful, premium customer experience.
Put the waiting line directly on the customer's phone
Put the waiting line directly on the customer's phone
By turning physical tickets into an instant digital experience, it puts the queue directly onto the customer’s phone and sends real-time alerts when their turn is approaching.
No one likes being stuck waiting in one place, so giving people their time back to grab a coffee, sit down, or finish other shopping fundamentally transforms a frustrating chore into a respectful, premium customer experience.
By turning physical tickets into an instant digital experience, it puts the queue directly onto the customer’s phone and sends real-time alerts when their turn is approaching.
No one likes being stuck waiting in one place, so giving people their time back to grab a coffee, sit down, or finish other shopping fundamentally transforms a frustrating chore into a respectful, premium customer experience.
One queue. Two ways to keep customers informed.
Give your customers the freedom to wait on their own terms. Moviik now supports three powerful notification channels to ensure no one ever misses their turn.
Instant SMS Alerts
How it works:
A direct text message alerts the customer from their initial welcome to when their turn is approaching.
Best for:
Seamless, reliable communication that doesn’t require an internet connection or a specific app.
WhatsApp Notifications
How it works:
Real-time updates sent directly to the world’s most popular messaging app, keeping their
ticket completely synchronized.
Best for:
High-engagement updates where customers can easily track their queue status in a familiar chat interface they use every day.
One queue. Two ways to keep customers informed.
Give your customers the freedom to wait on their own terms. Moviik now supports three powerful notification channels to ensure no one ever misses their turn.
Instant SMS Alerts
How it works:
A direct text message alerts the customer from their initial welcome to when their turn is approaching.
Best for:
Seamless, reliable communication that doesn’t require an internet connection or a specific app.
WhatsApp Notifications
How it works:
Real-time updates sent directly to the world’s most popular messaging app, keeping their
ticket completely synchronized.
Best for:
High-engagement updates where customers can easily track their queue status in a familiar chat interface they use every day.
How it works for your customers:
Getting a ticket straight to your phone
How it works for your customers:
Getting a ticket straight to your phone
Getting connected takes seconds. It’s a seamless, 3-step process designed to get customers away from the waiting line and back to their day.
1. Get your Digital Ticket
Scan the QR code from a printed paper ticket, directly off the kiosk screen, or from any in-store signage to instantly launch the digital ticket on your phone.
2. Activate Notifications
Once the digital ticket opens in the mobile browser, simply enter your phone number and choose your preferred channel to activate live tracking.
3. Stay updated anywhere
3. Stay updated anywhere
Start receiving automated SMS or WhatsApp messages keeping you informed of your exact queue status, freeing you to relax, grab a coffee, or shop.
How it works for your customers:
Getting a ticket straight to your phone
How it works for your customers:
Getting a ticket straight to your phone
Getting connected takes seconds. It’s a seamless, 3-step process designed to get customers away from the waiting line and back to their day.
1. Get your Digital Ticket
Scan the QR code from a printed paper ticket, directly off the kiosk screen, or from any in-store signage to instantly launch the digital ticket on your phone.
2. Activate Notifications
Once the digital ticket opens in the mobile browser, simply enter your phone number and choose your preferred channel to activate live tracking.
3. Stay updated anywhere
3. Stay updated anywhere
Start receiving automated SMS or WhatsApp messages keeping you informed of your exact queue status, freeing you to relax, grab a coffee, or shop.
Complete control in your Backoffice
Complete control in your Backoffice
While customers enjoy their freedom, store managers get total control. Moviik’s robust backoffice lets you easily configure, automate, and customize your customer communications to match your operational workflow.
You decide exactly when and how to loop your customers in.
Our backoffice allows you to toggle and configure specific automated alerts for every critical milestone:
Welcome & onboarding:
Status:
New Ticket & Welcome Note
Triggers a live digital confirmation the very second a customer enters your virtual waiting line.
Proactive queue tracking
Status:
Tickets Ahead Alert
Keeps patience high by showing people exactly how many numbers are left in front of them.
The final turn notification
The final turn notification
Status:
Ticket Called Warning
Instantly alerts the user to head directly to their assigned counter the moment staff is ready.
End of journey resolution
Status:
Finished/Transferred Note
Keeps a mobile device perfectly updated if a customer profile gets changed or cancelled.
Complete control in your Backoffice
Complete control in your Backoffice
While customers enjoy their freedom, store managers get total control. Moviik’s robust backoffice lets you easily configure, automate, and customize your customer communications to match your operational workflow.
You decide exactly when and how to loop your customers in.
Our backoffice allows you to toggle and configure specific automated alerts for every critical milestone:
Welcome & onboarding:
Status:
New Ticket & Welcome Note
Triggers a live digital confirmation the very second a customer enters your virtual waiting line.
Proactive queue tracking
Status:
Tickets Ahead Alert
Keeps patience high by showing people exactly how many numbers are left in front of them.
The final turn notification
The final turn notification
Status:
Ticket Called Warning
Instantly alerts the user to head directly to their assigned counter the moment staff is ready.
End of journey resolution
Status:
Finished/Transferred Note
Keeps a mobile device perfectly updated if a customer profile gets changed or cancelled.
Where Notifications make the difference
Whether in retail, healthcare, or airports, paper ticketing keeps queues moving for every type of visitor.
Provide shoppers with the freedom to browse aisles and buy more while tracking their turn.
Allow patients to wait comfortably outside crowded lobbies until their doctor is ready.
Keep service areas clear and wait times stress-free by updating citizens right on their phones.
Deliver real-time branch updates that let customers step out for coffee without losing place.
Give walk-in visitors a relaxed, premium experience with automated queue alerts.
Let travelers wait comfortably at amenities instead of standing in terminal lines for hours.
Where Notifications make the difference
Where Notifications make the difference
Whether in retail, healthcare, or airports, paper ticketing keeps queues moving for every type of visitor.
Provide shoppers with the freedom to browse aisles and buy more while tracking their turn.
Allow patients to wait comfortably outside crowded lobbies until their doctor is ready.
Keep service areas clear and wait times stress-free by updating citizens right on their phones.
Deliver real-time branch updates that let customers step out for coffee without losing place.
Give walk-in visitors a relaxed, premium experience with automated queue alerts.
Let travelers wait comfortably at amenities instead of standing in terminal lines for hours.
FAQ
Everything you need to know about setting up and using mobile alerts.
FAQ
Everything you need to know about setting up and using mobile alerts.
