Problem
Problem
Control the flow of customers in-store, manage order pickups and repair services efficiently, improve the service experience, and ensure operational efficiency during high-traffic periods.
Solution
Solution
Queue management system with solutions and queueing kiosks from Moviik, including the Tiik 7, Paper Ticket, Digital Ticket, Player and Surveys.
This setup helps organize queues, reduce wait times, and collect direct customer feedback.
Industry
Industry
Problem
Problem
Control the flow of customers in-store, manage order pickups and repair services efficiently, improve the service experience, and ensure operational efficiency during high-traffic periods.
Solution
Queue management system with solutions and queueing kiosks from Moviik, including the Tiik 7, Paper Ticket, Digital Ticket, Player and Surveys. This setup helps organize queues, reduce wait times, and collect direct customer feedback.
About PC Diga
PC Diga is a Portuguese retail company specialized in computers, peripherals, and software. Founded in 2003 in Leiria, it quickly grew from a popular tech forum into one of the leading technology retailers in Portugal.
Today, the company operates six physical stores — in Leiria (HQ and logistics hub), Parque das Nações, Benfica, Porto, Braga, and Vila Nova de Gaia — along with a strong e-commerce presence.
With a team of 101 to 250 employees, PC Diga serves both individual consumers and business clients.
By 2016, the company had already surpassed 140,000 registered customers, reflecting its commitment to quality service, technical expertise, and innovation in the tech retail sector.
In high-traffic stores like PC Diga, efficient service management is key.
Customers expect speed and autonomy, while staff need the tools to stay focused and deliver quality service — even during peak hours.
To meet both needs, we implemented two queueing options: Digital Ticket and Paper Ticket.
The Paper Ticket is the most familiar method — touch the kiosk screen, select a service, and take your ticket.
But for those who prefer a faster and more flexible experience, the Digital Ticket is ideal.
Just scan the QR code displayed on the kiosk screen, open the link, choose the service, and you’re done.
No paper, no waiting around. Customers can track their turn on their phone while exploring the store.
And after the service is complete, there’s one last step: feedback.
A simple survey is sent to the customer’s phone, allowing PC Diga to understand satisfaction levels and keep improving the in-store experience.
About PC Diga
PC Diga is a Portuguese retail company specialized in computers, peripherals, and software. Founded in 2003 in Leiria, it quickly grew from a popular tech forum into one of the leading technology retailers in Portugal.
Today, the company operates six physical stores — in Leiria (HQ and logistics hub), Parque das Nações, Benfica, Porto, Braga, and Vila Nova de Gaia — along with a strong e-commerce presence.
With a team of 101 to 250 employees, PC Diga serves both individual consumers and business clients.
By 2016, the company had already surpassed 140,000 registered customers, reflecting its commitment to quality service, technical expertise, and innovation in the tech retail sector.
In high-traffic stores like PC Diga, efficient service management is key.
Customers expect speed and autonomy, while staff need the tools to stay focused and deliver quality service — even during peak hours.
To meet both needs, we implemented two queueing options: Digital Ticket and Paper Ticket.
The Paper Ticket is the most familiar method — touch the kiosk screen, select a service, and take your ticket.
But for those who prefer a faster and more flexible experience, the Digital Ticket is ideal.
Just scan the QR code displayed on the kiosk screen, open the link, choose the service, and you’re done.
No paper, no waiting around. Customers can track their turn on their phone while exploring the store.
And after the service is complete, there’s one last step: feedback.
A simple survey is sent to the customer’s phone, allowing PC Diga to understand satisfaction levels and keep improving the in-store experience.
