How DSB Denmark Improved Queue Management with Moviik

CASE STUDY

How DSB Denmark Improved Passenger Flow & Reduced Wait Times With Moviik’s Queue Management Solution

Discover how Denmark’s national railway operator digitized queue management across its stations to enhance customer experience, reduce waiting times, and improve operational control.

CASE STUDY

How DSB Denmark Improved Passenger Flow & Reduced Wait Times With Moviik’s Queue Management Solution

Discover how Denmark’s national railway operator digitized queue management across its stations to enhance customer experience, reduce waiting times, and improve operational control.

DSB Denmark

Location & Industry

Denmark / Transportation

40% faster service during peak hours

DSB significantly reduced waiting times across key stations, streamlining passenger flow.

Seamless ticketing experience

Passengers can choose between paper, SMS, or digital tickets — improving accessibility for all age groups.

Centralized monitoring across stations

Real-time insights and control over operations from a single platform improved efficiency.

DSB Denmark

Location & Industry

Denmark / Transportation

40% faster service during peak hours

DSB significantly reduced waiting times across key stations, streamlining passenger flow.

Seamless ticketing experience

Passengers can choose between paper, SMS, or digital tickets — improving accessibility for all age groups.

Centralized monitoring across stations

Real-time insights and control over operations from a single platform improved efficiency.

About DSB Denmark

The backbone of Public Transportation in Denmark

DSB is Denmark’s main train operator, carrying millions of passengers every year across a wide national network. With connections between key cities such as Odense, Aarhus, and København, DSB plays an important role in daily commutes and long-distance travel.

The company works to keep stations clear, service desks organised, and ticketing simple, so passengers can plan their journeys without stress. DSB’s team handles busy hours and large passenger volumes with clear systems and practical solutions.

With modern queue systems, digital signage and real-time analytics, DSB makes it easier for travellers to get tickets, wait in line and follow information screens. This helps staff stay focused on service while passengers move through the station with confidence.

About DSB Denmark

The backbone of Public Transportation in Denmark

DSB is Denmark’s main train operator, carrying millions of passengers every year across a wide national network. With connections between key cities such as Odense, Aarhus, and København, DSB plays an important role in daily commutes and long-distance travel.

The company works to keep stations clear, service desks organised, and ticketing simple, so passengers can plan their journeys without stress. DSB’s team handles busy hours and large passenger volumes with clear systems and practical solutions.

With modern queue systems, digital signage and real-time analytics, DSB makes it easier for travellers to get tickets, wait in line and follow information screens. This helps staff stay focused on service while passengers move through the station with confidence.

The problem

The challenge

Long queues, disconnected systems & limited visibility

DSB, Denmark’s leading train operator, faced increasing pressure to modernize customer service at its stations. As passenger numbers grew, so did the complexity of managing queues, delivering information, and ensuring efficient service. The legacy systems in place offered little flexibility and made it difficult to maintain consistent quality across different stations.

Key challenges faced:

Long queues and inconsistent wait times during peak travel hours, leading to passenger frustration.

No centralized visibility across locations, making performance monitoring and reporting difficult.

Outdated ticketing processes that didn’t serve the needs of both digital-first users and older passengers.

Limited ability for staff to manage flows in real-time, causing service bottlenecks and reduced efficiency.

The problem

The challenge

Long queues, disconnected systems & limited visibility

DSB, Denmark’s leading train operator, faced increasing pressure to modernize customer service at its stations. As passenger numbers grew, so did the complexity of managing queues, delivering information, and ensuring efficient service. The legacy systems in place offered little flexibility and made it difficult to maintain consistent quality across different stations.

Key challenges faced:

Long queues and inconsistent wait times during peak travel hours, leading to passenger frustration.

No centralized visibility across locations, making performance monitoring and reporting difficult.

Outdated ticketing processes that didn’t serve the needs of both digital-first users and older passengers.

Limited ability for staff to manage flows in real-time, causing service bottlenecks and reduced efficiency.

The solution

A future-proof Queue Management System, built for scale and simplicity

Moviik implemented a tailored queue management solution that transformed DSB’s approach to passenger service. By combining cloud-based tools, multi-channel ticketing, and real-time analytics, DSB was able to modernize operations without major infrastructure changes.

What Moviik delivered:

A cloud-based, centralized platform to manage queues and monitor service flow across multiple stations.

Multi-channel ticketing (paper, SMS, and digital) to ensure accessibility for all passenger demographics.

User-friendly interface for staff, enabling quick control of calls, transfers, and priority handling.

Actionable analytics and reporting, allowing DSB to optimize resource allocation and improve customer experience.

The solution

A future-proof Queue Management System, built for scale and simplicity

Moviik implemented a tailored queue management solution that transformed DSB’s approach to passenger service. By combining cloud-based tools, multi-channel ticketing, and real-time analytics, DSB was able to modernize operations without major infrastructure changes.

What Moviik delivered:

A cloud-based, centralized platform to manage queues and monitor service flow across multiple stations.

Multi-channel ticketing (paper, SMS, and digital) to ensure accessibility for all passenger demographics.

User-friendly interface for staff, enabling quick control of calls, transfers, and priority handling.

Actionable analytics and reporting, allowing DSB to optimize resource allocation and improve customer experience.

What products were used

A modular setup tailored to DSB’s needs

To meet the specific requirements of DSB’s stations and passengers, Moviik deployed a combination of its most powerful queue management tools — all seamlessly integrated into a centralized cloud platform.

What product were used