Problem
Problem
Control the flow of customers in-branch, manage service desk operations efficiently, improve the banking service experience, and ensure operational efficiency during peak periods.
Solution
Solution
Queue management system with solutions and kiosks, including the Tiik 15, Paper Ticket, Signage Player, and Counter module.
This setup helps organize queues, reduce wait times, and support the team with real-time performance tools and direct customer feedback through integrated statistics.
Industry
Industry
Problem
Problem
Control the flow of customers in-branch, manage service desk operations efficiently, improve the banking service experience, and ensure operational efficiency during peak periods.
Solution
Queue management system with solutions and kiosks, including the Tiik 15, Paper Ticket, Signage Player, and Counter module.
This setup helps organize queues, reduce wait times, and support the team with real-time performance tools and direct customer feedback through integrated statistics.
Industry
Industry
About CFG Bank
CFG Bank is a well-established financial institution based in Morocco, focused on providing clear, reliable, and efficient banking services. With a growing network of branches, the bank aims to offer practical solutions that meet the needs of its clients.
The bank is committed to keeping the customer experience simple and effective, ensuring that every visit to a branch is professional and organised.
CFG Bank values trust and transparency, working closely with individuals and businesses to support their financial goals.
By adopting new technologies, CFG Bank improves the organisation of its services and the quality of customer service, making sure that clients are served quickly and with attention.
In busy CFG Bank branches, efficient service management is essential.
Customers expect quick, straightforward service, while staff need reliable tools to stay focused and maintain quality — even during peak times.
To meet these needs, CFG Bank uses a Paper Ticket system.
Customers use the kiosk touchscreen to select the service they need and receive a printed ticket.
The Signage Player displays the current calls and queue status clearly on screens throughout the branch, keeping customers informed and organised.
Behind the scenes, the backoffice system provides managers and staff with real-time control over queues and services. It offers detailed statistics and reports that help evaluate staff performance, monitor waiting times, and identify peak hours. This data supports decision-making to improve operational efficiency and customer satisfaction.
About CFG Bank
CFG Bank is a well-established financial institution based in Morocco, focused on providing clear, reliable, and efficient banking services. With a growing network of branches, the bank aims to offer practical solutions that meet the needs of its clients.
The bank is committed to keeping the customer experience simple and effective, ensuring that every visit to a branch is professional and organised.
CFG Bank values trust and transparency, working closely with individuals and businesses to support their financial goals.
By adopting new technologies, CFG Bank improves the organisation of its services and the quality of customer service, making sure that clients are served quickly and with attention.
In busy CFG Bank branches, efficient service management is essential.
Customers expect quick, straightforward service, while staff need reliable tools to stay focused and maintain quality — even during peak times.
To meet these needs, CFG Bank uses a Paper Ticket system.
Customers use the kiosk touchscreen to select the service they need and receive a printed ticket.
The Signage Player displays the current calls and queue status clearly on screens throughout the branch, keeping customers informed and organised.
Behind the scenes, the backoffice system provides managers and staff with real-time control over queues and services. It offers detailed statistics and reports that help evaluate staff performance, monitor waiting times, and identify peak hours. This data supports decision-making to improve operational efficiency and customer satisfaction.
