Moviik
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AIRLINES

Remote Service Desk: A Better Passenger Experience

Give your passengers faster answers and better service - from rebookings to baggage issues - with a flexible queueing and remote assistance system that scales across airport locations, even with limited staff.

CONTACT US
Online Registration for Service Centers

AIRLINES

Remote Service Desk: A Better Passenger Experience

Streamline airport services with Moviik’s all-in-one solution for seamless traveler experiences.

CONTACT US
Online Registration for Service Centers
Seamless Slot Registration for Travelers

Improving the Passenger Experience at the Airport

For today’s travelers, customer care is a key factor in choosing an airline. When flights are canceled, bags go missing, or check-in issues arise, passengers expect quick, clear answers - but traditional airport setups often fall short.


Moviik enables airlines to meet these demands with a scalable solution across all airport locations. With digital ticketing, virtual queueing, and live video calls, your team can assist passengers faster, ensuring a world-class experience throughout their entire journey.

Improving the Passenger Experience at the Airport

For today’s travelers, customer care is a key factor in choosing an airline. When flights are canceled, bags go missing, or check-in issues arise, passengers expect quick, clear answers - but traditional airport setups often fall short.


Moviik enables airlines to meet these demands with a scalable solution across all airport locations. With digital ticketing, virtual queueing, and live video calls, your team can assist passengers faster, ensuring a world-class experience throughout their entire journey.

Seamless Slot Registration for Travelers

Queue Management & Remote Support - Step by Step

See how Moviik connects travelers with airline support across every touchpoint — from digital registration to real-time assistance, in just a few simple steps.

Queue Management & Remote Support - Step by Step

See how Moviik connects travelers with airline support across every touchpoint — from digital registration to real-time assistance, in just a few simple steps.

Solutions for Passengers

Empower Passengers with a Better Support Experience Across the Airport.

Moviik’s digital tools simplify how passengers access help at the airport - from check-in to assistance. Whether your support team is on-site or remote, passengers stay informed and well guided throughout their journey.

Airline Service Desk registration via website

Website Registration

Provide your online travelers with a seamless, digital registration process for service center assistance. This self-registration solution ensures a smooth and efficient experience from the moment they arrive.
Ticket Kiosk for Airlines Service Desks

Kiosk Registration

Offer travelers an inclusive, self-service registration option with kiosks placed throughout the airport. This easy-to-use method gives passengers more control over their journey and reduces wait times.
Info Monitors for Passengers at the Airports

Info Monitors

Install info monitors across your service centers to keep travelers informed. These displays provide real-time updates on queue status, allowing passengers to track their progress while they wait.
Call Notifications for Passengers

Pre-Call Notifications

Reduce traveler stress by sending timely, digital pre-call notifications. Keep passengers informed about their status, giving them peace of mind while waiting for assistance.
Call Notifications for Passengers

Call Notifications

Ensure a smooth flow by notifying travelers immediately when it's their turn to be served. Digital call notifications help maintain a timely and efficient service center operation.
Remote Video Call for Airlines Service Desk

Remote Video Call

Let passengers connect with your support team via live video. With a scan of a QR code or digital ticket, they get real-time help from anywhere in the terminal - no physical desk needed.

Solutions for Travelers

Empower Passengers with a Better Support Experience Across the Airport.

Moviik’s digital tools simplify how passengers access help at the airport - from check-in to assistance. Whether your support team is on-site or remote, passengers stay informed and well guided throughout their journey.

Airline Service Desk registration via website

Website Registration

Provide your online travelers with a seamless, digital registration process for service center assistance. This self-registration solution ensures a smooth and efficient experience from the moment they arrive.
Ticket Kiosk for Airlines Service Desks

Kiosk Registration

Offer travelers an inclusive, self-service registration option with kiosks placed throughout the airport. This easy-to-use method gives passengers more control over their journey and reduces wait times.
Info Monitors for Passengers at the Airports

Info Monitors

Install info monitors across your service centers to keep travelers informed. These displays provide real-time updates on queue status, allowing passengers to track their progress while they wait.
Call Notifications for Passengers

Pre-Call Notifications

Reduce traveler stress by sending timely, digital pre-call notifications. Keep passengers informed about their status, giving them peace of mind while waiting for assistance.
Call Notifications for Passengers

Call Notifications

Ensure a smooth flow by notifying travelers immediately when it's their turn to be served. Digital call notifications help maintain a timely and efficient service center operation.
Remote Video Call for Airlines Service Desk

Remote Video Call

Let passengers connect with your support team via live video. With a scan of a QR code or digital ticket, they get real-time help from anywhere in the terminal - no physical desk needed.

Solutions for Staff

Empower your teams with the right tools to deliver faster, smarter passenger support.

From queue management to video assistance, Moviik gives staff the flexibility to handle more - with less stress and more control.

PDA Registration

PDA Registration

Equip staff with a mobile tool to quickly register travelers at the service center, keeping queues organized and operations flowing.
Queue Management

Queue Management

Access real-time queue data to manage passenger flow, assign or transfer tickets to counters, and reduce wait times with greater visibility and control.
Counters

Counters + Video Call

Used at airport desks or remotely, counters let your team manage queues, call passengers, update statuses, and assist via video - all from one simple interface.

Solutions for Staff

Empower your teams with the right tools to deliver faster, smarter passenger support.

From queue management to video assistance, Moviik gives staff the flexibility to handle more - with less stress and more control.

PDA Registration

PDA Registration

Equip staff with a mobile tool to quickly register travelers at the service center, keeping queues organized and operations flowing.
Queue Management

Queue Management

Access real-time queue data to manage passenger flow, assign or transfer tickets to counters, and reduce wait times with greater visibility and control.
Counters

Counters + Video Call

Used at airport desks or remotely, counters let your team manage queues, call passengers, update statuses, and assist via video - all from one simple interface.

Passenger Journey in Action

From Check-In to Support — A Step-by-Step Look at How Passengers Reach Your Team.

Download our guide

Discover our Airline Service Centers solutions

Download our guide to learn about the features and capabilities of our Airline Service Centers solutions.
Download our guide
Discover our Airline Service Centers solutions

Download our guide

Discover our Airline Service Centers solutions

Download our guide to learn about the features and capabilities of our Airline Service Centers solutions.
Download our guide
Discover our Airline Service Centers solutions
Backoffice Control

Backoffice Control

FULL VISIBILITY AND CONTROL

Moviik’s cloud-based backoffice gives your airline full control over service center operations at every airport. Easily configure service points, assign staff roles, and manage resources — all from a single, accessible platform.


With up-to-date data and flexible settings, your team can monitor activity, make quick adjustments, and ensure travelers receive consistent support across all locations.

Backoffice Control

Backoffice Control

FULL VISIBILITY AND CONTROL

Moviik’s cloud-based backoffice gives your airline full control over service center operations at every airport. Easily configure service points, assign staff roles, and manage resources — all from a single, accessible platform.


With up-to-date data and flexible settings, your team can monitor activity, make quick adjustments, and ensure travelers receive consistent support across all locations.

You will be able to configure all this  

Terminals

Easily define and manage the number of service points within the airport’s service centers

Roles
Assign and control staff roles to streamline workflows and improve efficiency
Users

Assign users to specific services, ensuring they have access to the necessary tools for their roles

Devices

Configure and assign hardware devices under your Moviik license for seamless operations

Services
Make all airline service center options available through the system, simplifying assistance
Counters

Efficiently manage customer queues and interactions at service counters

Info Monitors

Customize what travelers see on information displays while they wait

Access Apps
Enable or disable specific functionalities and apps based on service needs
Analytics

Access comprehensive, insightful data to make informed operational decisions

You will be able to configure all this  

Terminals

Easily define and manage the number of service points within the airport’s service centers

Roles
Assign and control staff roles to streamline workflows and improve efficiency
Users

Assign users to specific services, ensuring they have access to the necessary tools for their roles

Devices

Configure and assign hardware devices under your Moviik license for seamless operations

Services
Make all airline service center options available through the system, simplifying assistance
Counters

Efficiently manage customer queues and interactions at service counters

Info Monitors

Customize what travelers see on information displays while they wait

Access Apps
Enable or disable specific functionalities and apps based on service needs
Analytics

Access comprehensive, smart, and insightful data to make informed decisions

Analytics

SERVICE PERFORMANCE AT A GLANCE

Get a clear view of your airline’s service center activity with data that updates every five minutes. Track key metrics like wait times, passenger volume, and team performance to understand what’s working - and where to adjust.


Moviik’s dashboards give your teams the insight they need to improve daily operations and deliver a consistent passenger experience across every location.

Analytics for Airport
Analytics for Airport

Analytics

SERVICE PERFORMANCE AT A GLANCE

Get a clear view of your airline’s service center activity with data that updates every five minutes. Track key metrics like wait times, passenger volume, and team performance to understand what’s working - and where to adjust.


Moviik’s dashboards give your teams the insight they need to improve daily operations and deliver a consistent passenger experience across every location.

Insights to improve the Passenger Experience

Visitor Flow

View detailed statistics on visitor influx to spot patterns and adjust resources

Service Distribution
Identify which services are most frequently requested to streamline operations
Priority Tickets

Monitor high-demand services and allocate staff accordingly to minimize wait times

Heat Map

Understand where and when visitors require help for better service planning

Visit Duration
See the average time visitors spend in the center to optimize service flow
Waiting Time

Track visitor wait times to improve response rates and satisfaction

Tickets Created

Manage what visitors see on screens while they wait for assistance

Branch Insights
Compare visitor flow across branches to enhance service center performance
Staff Analytics

Access insights into staff activity to optimize operational efficiency

Insights to improve the Passenger Experience

Visitor Flow

View detailed statistics on visitor influx to spot patterns and adjust resources

Service Distribution
Identify which services are most frequently requested to streamline operations
Priority Tickets

Monitor high-demand services and allocate staff accordingly to minimize wait times

Heat Map

Understand where and when visitors require help for better service planning

Visit Duration
See the average time visitors spend in the center to optimize service flow
Waiting Time

Track visitor wait times to improve response rates and satisfaction

Tickets Created

Manage what visitors see on screens while they wait for assistance

Branch Insights
Compare visitor flow across branches to enhance service center performance
Staff Analytics

Access insights into staff activity to optimize operational efficiency

Why trust Moviik

Integration
Omnichannel support
User-friendly interface
Real-time dataand reporting
Automation and workflows
Secure and GDPR compliant
Support and training
Innovation and future- proofing
Easing the strain on staff

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