AIRLINES
Remote Service Desk: A Better Passenger Experience
Give your passengers faster answers and better service - from rebookings to baggage issues - with a flexible queueing and remote assistance system that scales across airport locations, even with limited staff.
AIRLINES
Remote Service Desk: A Better Passenger Experience
Streamline airport services with Moviik’s all-in-one solution for seamless traveler experiences.
Improving the Passenger Experience at the Airport
For today’s travelers, customer care is a key factor in choosing an airline. When flights are canceled, bags go missing, or check-in issues arise, passengers expect quick, clear answers - but traditional airport setups often fall short.
Moviik enables airlines to meet these demands with a scalable solution across all airport locations. With digital ticketing, virtual queueing, and live video calls, your team can assist passengers faster, ensuring a world-class experience throughout their entire journey.
For today’s travelers, customer care is a key factor in choosing an airline. When flights are canceled, bags go missing, or check-in issues arise, passengers expect quick, clear answers - but traditional airport setups often fall short.
Moviik enables airlines to meet these demands with a scalable solution across all airport locations. With digital ticketing, virtual queueing, and live video calls, your team can assist passengers faster, ensuring a world-class experience throughout their entire journey.
Improving the Passenger Experience at the Airport
For today’s travelers, customer care is a key factor in choosing an airline. When flights are canceled, bags go missing, or check-in issues arise, passengers expect quick, clear answers - but traditional airport setups often fall short.
Moviik enables airlines to meet these demands with a scalable solution across all airport locations. With digital ticketing, virtual queueing, and live video calls, your team can assist passengers faster, ensuring a world-class experience throughout their entire journey.
For today’s travelers, customer care is a key factor in choosing an airline. When flights are canceled, bags go missing, or check-in issues arise, passengers expect quick, clear answers - but traditional airport setups often fall short.
Moviik enables airlines to meet these demands with a scalable solution across all airport locations. With digital ticketing, virtual queueing, and live video calls, your team can assist passengers faster, ensuring a world-class experience throughout their entire journey.
Queue Management & Remote Support - Step by Step
See how Moviik connects travelers with airline support across every touchpoint — from digital registration to real-time assistance, in just a few simple steps.
Queue Management & Remote Support - Step by Step
See how Moviik connects travelers with airline support across every touchpoint — from digital registration to real-time assistance, in just a few simple steps.
Solutions for Passengers
Empower Passengers with a Better Support Experience Across the Airport.
Website Registration
Website Registration
Provide your online travelers with a seamless, digital registration process for service center assistance. This self-registration solution ensures a smooth and efficient experience from the moment they arrive.
Kiosk Registration
Offer travelers an inclusive, self-service registration option with kiosks placed throughout the airport. This easy-to-use method gives passengers more control over their journey and reduces wait times.
Info Monitors
Install info monitors across your service centers to keep travelers informed. These displays provide real-time updates on queue status, allowing passengers to track their progress while they wait.
Pre-Call Notifications
Reduce traveler stress by sending timely, digital pre-call notifications. Keep passengers informed about their status, giving them peace of mind while waiting for assistance.
Call Notifications
Ensure a smooth flow by notifying travelers immediately when it's their turn to be served. Digital call notifications help maintain a timely and efficient service center operation.
Remote Video Call
Let passengers connect with your support team via live video. With a scan of a QR code or digital ticket, they get real-time help from anywhere in the terminal - no physical desk needed.
Solutions for Travelers
Empower Passengers with a Better Support Experience Across the Airport.
Website Registration
Website Registration
Provide your online travelers with a seamless, digital registration process for service center assistance. This self-registration solution ensures a smooth and efficient experience from the moment they arrive.
Kiosk Registration
Offer travelers an inclusive, self-service registration option with kiosks placed throughout the airport. This easy-to-use method gives passengers more control over their journey and reduces wait times.
Info Monitors
Install info monitors across your service centers to keep travelers informed. These displays provide real-time updates on queue status, allowing passengers to track their progress while they wait.
Pre-Call Notifications
Reduce traveler stress by sending timely, digital pre-call notifications. Keep passengers informed about their status, giving them peace of mind while waiting for assistance.
Call Notifications
Ensure a smooth flow by notifying travelers immediately when it's their turn to be served. Digital call notifications help maintain a timely and efficient service center operation.
Remote Video Call
Let passengers connect with your support team via live video. With a scan of a QR code or digital ticket, they get real-time help from anywhere in the terminal - no physical desk needed.
Solutions for Staff
Empower your teams with the right tools to deliver faster, smarter passenger support.
From queue management to video assistance, Moviik gives staff the flexibility to handle more - with less stress and more control.
PDA Registration
Equip staff with a mobile tool to quickly register travelers at the service center, keeping queues organized and operations flowing.
Queue Management
Access real-time queue data to manage passenger flow, assign or transfer tickets to counters, and reduce wait times with greater visibility and control.
Counters + Video Call
Used at airport desks or remotely, counters let your team manage queues, call passengers, update statuses, and assist via video - all from one simple interface.
Solutions for Staff
Empower your teams with the right tools to deliver faster, smarter passenger support.
From queue management to video assistance, Moviik gives staff the flexibility to handle more - with less stress and more control.
PDA Registration
Equip staff with a mobile tool to quickly register travelers at the service center, keeping queues organized and operations flowing.
Queue Management
Access real-time queue data to manage passenger flow, assign or transfer tickets to counters, and reduce wait times with greater visibility and control.
Counters + Video Call
Used at airport desks or remotely, counters let your team manage queues, call passengers, update statuses, and assist via video - all from one simple interface.
Passenger Journey in Action
Passenger Journey in Action
From Check-In to Support — A Step-by-Step Look at How Passengers Reach Your Team.
Download our guide
Discover our Airline Service Centers solutions
Discover our Airline Service Centers solutions
Download our guide to learn about the features and capabilities of our Airline Service Centers solutions.
Download our guide
Discover our Airline Service Centers solutions
Discover our Airline Service Centers solutions
Download our guide to learn about the features and capabilities of our Airline Service Centers solutions.
Backoffice Control
FULL VISIBILITY AND CONTROL
Moviik’s cloud-based backoffice gives your airline full control over service center operations at every airport. Easily configure service points, assign staff roles, and manage resources — all from a single, accessible platform.
With up-to-date data and flexible settings, your team can monitor activity, make quick adjustments, and ensure travelers receive consistent support across all locations.
Moviik’s cloud-based backoffice gives your airline full control over service center operations at every airport. Easily configure service points, assign staff roles, and manage resources — all from a single, accessible platform.
With up-to-date data and flexible settings, your team can monitor activity, make quick adjustments, and ensure travelers receive consistent support across all locations.
Backoffice Control
FULL VISIBILITY AND CONTROL
Moviik’s cloud-based backoffice gives your airline full control over service center operations at every airport. Easily configure service points, assign staff roles, and manage resources — all from a single, accessible platform.
With up-to-date data and flexible settings, your team can monitor activity, make quick adjustments, and ensure travelers receive consistent support across all locations.
Moviik’s cloud-based backoffice gives your airline full control over service center operations at every airport. Easily configure service points, assign staff roles, and manage resources — all from a single, accessible platform.
With up-to-date data and flexible settings, your team can monitor activity, make quick adjustments, and ensure travelers receive consistent support across all locations.
You will be able to configure all this
Terminals
Terminals
Easily define and manage the number of service points within the airport’s service centers
Roles
Roles
Users
Users
Assign users to specific services, ensuring they have access to the necessary tools for their roles
Devices
Devices
Configure and assign hardware devices under your Moviik license for seamless operations
Services
Services
Counters
Counters
Efficiently manage customer queues and interactions at service counters
Info Monitors
Info Monitors
Customize what travelers see on information displays while they wait
Access Apps
Access Apps
Analytics
Analytics
Access comprehensive, insightful data to make informed operational decisions
You will be able to configure all this
Terminals
Terminals
Easily define and manage the number of service points within the airport’s service centers
Roles
Roles
Users
Users
Assign users to specific services, ensuring they have access to the necessary tools for their roles
Devices
Devices
Configure and assign hardware devices under your Moviik license for seamless operations
Services
Services
Counters
Counters
Efficiently manage customer queues and interactions at service counters
Info Monitors
Info Monitors
Customize what travelers see on information displays while they wait
Access Apps
Access Apps
Analytics
Analytics
Access comprehensive, smart, and insightful data to make informed decisions
Analytics
SERVICE PERFORMANCE AT A GLANCE
Get a clear view of your airline’s service center activity with data that updates every five minutes. Track key metrics like wait times, passenger volume, and team performance to understand what’s working - and where to adjust.
Moviik’s dashboards give your teams the insight they need to improve daily operations and deliver a consistent passenger experience across every location.
Get a clear view of your airline’s service center activity with data that updates every five minutes. Track key metrics like wait times, passenger volume, and team performance to understand what’s working - and where to adjust.
Moviik’s dashboards give your teams the insight they need to improve daily operations and deliver a consistent passenger experience across every location.
Analytics
SERVICE PERFORMANCE AT A GLANCE
Get a clear view of your airline’s service center activity with data that updates every five minutes. Track key metrics like wait times, passenger volume, and team performance to understand what’s working - and where to adjust.
Moviik’s dashboards give your teams the insight they need to improve daily operations and deliver a consistent passenger experience across every location.
Get a clear view of your airline’s service center activity with data that updates every five minutes. Track key metrics like wait times, passenger volume, and team performance to understand what’s working - and where to adjust.
Moviik’s dashboards give your teams the insight they need to improve daily operations and deliver a consistent passenger experience across every location.
Insights to improve the Passenger Experience
Visitor Flow
Visitor Flow
View detailed statistics on visitor influx to spot patterns and adjust resources
Service Distribution
Service Distribution
Priority Tickets
Priority Tickets
Monitor high-demand services and allocate staff accordingly to minimize wait times
Heat Map
Heat Map
Understand where and when visitors require help for better service planning
Visit Duration
Visit Duration
Waiting Time
Waiting Time
Track visitor wait times to improve response rates and satisfaction
Tickets Created
Tickets Created
Manage what visitors see on screens while they wait for assistance
Branch Insights
Branch Insights
Staff Analytics
Staff Analytics
Access insights into staff activity to optimize operational efficiency
Insights to improve the Passenger Experience
Visitor Flow
Visitor Flow
View detailed statistics on visitor influx to spot patterns and adjust resources
Service Distribution
Service Distribution
Priority Tickets
Priority Tickets
Monitor high-demand services and allocate staff accordingly to minimize wait times
Heat Map
Heat Map
Understand where and when visitors require help for better service planning
Visit Duration
Visit Duration
Waiting Time
Waiting Time
Track visitor wait times to improve response rates and satisfaction
Tickets Created
Tickets Created
Manage what visitors see on screens while they wait for assistance
Branch Insights
Branch Insights
Staff Analytics
Staff Analytics
Access insights into staff activity to optimize operational efficiency
Why trust Moviik
Where to find our solution?
You might also be interested in other solutions
Airport Slot Time
Improve operational efficiency, ensuring passengers navigate through the check-in, security, and boarding processes seamlessly.
Digital Ticket
Serve your customers in a modern and convenient way through our Digital Ticket web app.
