Improving the Passenger Experience at the Airport
For today’s travelers, customer care is a key factor in choosing an airline. When flights are canceled, bags go missing, or check-in issues arise, passengers expect quick, clear answers - but traditional airport setups often fall short.
Moviik enables airlines to meet these demands with a scalable solution across all airport locations. With digital ticketing, virtual queueing, and live video calls, your team can assist passengers faster, ensuring a world-class experience throughout their entire journey.
For today’s travelers, customer care is a key factor in choosing an airline. When flights are canceled, bags go missing, or check-in issues arise, passengers expect quick, clear answers - but traditional airport setups often fall short.
Moviik enables airlines to meet these demands with a scalable solution across all airport locations. With digital ticketing, virtual queueing, and live video calls, your team can assist passengers faster, ensuring a world-class experience throughout their entire journey.
Improving the Passenger Experience at the Airport
For today’s travelers, customer care is a key factor in choosing an airline. When flights are canceled, bags go missing, or check-in issues arise, passengers expect quick, clear answers - but traditional airport setups often fall short.
Moviik enables airlines to meet these demands with a scalable solution across all airport locations. With digital ticketing, virtual queueing, and live video calls, your team can assist passengers faster, ensuring a world-class experience throughout their entire journey.
For today’s travelers, customer care is a key factor in choosing an airline. When flights are canceled, bags go missing, or check-in issues arise, passengers expect quick, clear answers - but traditional airport setups often fall short.
Moviik enables airlines to meet these demands with a scalable solution across all airport locations. With digital ticketing, virtual queueing, and live video calls, your team can assist passengers faster, ensuring a world-class experience throughout their entire journey.
Solutions for Passengers
Empower Passengers with a Better Support Experience Across the Airport.
Website Registration
Website Registration
Provide your online travelers with a seamless, digital registration process for service center assistance. This self-registration solution ensures a smooth and efficient experience from the moment they arrive.
Kiosk Registration
Offer travelers an inclusive, self-service registration option with kiosks placed throughout the airport. This easy-to-use method gives passengers more control over their journey and reduces wait times.
Info Monitors
Install info monitors across your service centers to keep travelers informed. These displays provide real-time updates on queue status, allowing passengers to track their progress while they wait.
Pre-Call Notifications
Reduce traveler stress by sending timely, digital pre-call notifications. Keep passengers informed about their status, giving them peace of mind while waiting for assistance.
Call Notifications
Ensure a smooth flow by notifying travelers immediately when it's their turn to be served. Digital call notifications help maintain a timely and efficient service center operation.
Solutions for Travelers
Empower Passengers with a Better Support Experience Across the Airport.
Website Registration
Website Registration
Provide your online travelers with a seamless, digital registration process for service center assistance. This self-registration solution ensures a smooth and efficient experience from the moment they arrive.
Kiosk Registration
Offer travelers an inclusive, self-service registration option with kiosks placed throughout the airport. This easy-to-use method gives passengers more control over their journey and reduces wait times.
Info Monitors
Install info monitors across your service centers to keep travelers informed. These displays provide real-time updates on queue status, allowing passengers to track their progress while they wait.
Pre-Call Notifications
Reduce traveler stress by sending timely, digital pre-call notifications. Keep passengers informed about their status, giving them peace of mind while waiting for assistance.
Call Notifications
Ensure a smooth flow by notifying travelers immediately when it's their turn to be served. Digital call notifications help maintain a timely and efficient service center operation.
Remote Video Call
Let passengers connect with your support team via live video. With a scan of a QR code or digital ticket, they get real-time help from anywhere in the terminal - no physical desk needed.
Solutions for Staff
Empower your teams with the right tools to deliver faster, smarter passenger support.
From queue management to video assistance, Moviik gives staff the flexibility to handle more - with less stress and more control.
Solutions for Staff
Empower your teams with the right tools to deliver faster, smarter passenger support.
From queue management to video assistance, Moviik gives staff the flexibility to handle more - with less stress and more control.
Backoffice Control
FULL VISIBILITY AND CONTROL
Moviik’s cloud-based backoffice gives your airline full control over service center operations at every airport. Easily configure service points, assign staff roles, and manage resources — all from a single, accessible platform.
With up-to-date data and flexible settings, your team can monitor activity, make quick adjustments, and ensure travelers receive consistent support across all locations.
Moviik’s cloud-based backoffice gives your airline full control over service center operations at every airport. Easily configure service points, assign staff roles, and manage resources — all from a single, accessible platform.
With up-to-date data and flexible settings, your team can monitor activity, make quick adjustments, and ensure travelers receive consistent support across all locations.
Backoffice Control
FULL VISIBILITY AND CONTROL
Moviik’s cloud-based backoffice gives your airline full control over service center operations at every airport. Easily configure service points, assign staff roles, and manage resources — all from a single, accessible platform.
With up-to-date data and flexible settings, your team can monitor activity, make quick adjustments, and ensure travelers receive consistent support across all locations.
Moviik’s cloud-based backoffice gives your airline full control over service center operations at every airport. Easily configure service points, assign staff roles, and manage resources — all from a single, accessible platform.
With up-to-date data and flexible settings, your team can monitor activity, make quick adjustments, and ensure travelers receive consistent support across all locations.
You will be able to configure all this
Terminals
Terminals
Easily define and manage the number of service points within the airport’s service centers
Services
Services
You will be able to configure all this
Terminals
Terminals
Easily define and manage the number of service points within the airport’s service centers
Services
Services
Analytics
SERVICE PERFORMANCE AT A GLANCE
Get a clear view of your airline’s service center activity with data that updates every five minutes. Track key metrics like wait times, passenger volume, and team performance to understand what’s working - and where to adjust.
Moviik’s dashboards give your teams the insight they need to improve daily operations and deliver a consistent passenger experience across every location.
Get a clear view of your airline’s service center activity with data that updates every five minutes. Track key metrics like wait times, passenger volume, and team performance to understand what’s working - and where to adjust.
Moviik’s dashboards give your teams the insight they need to improve daily operations and deliver a consistent passenger experience across every location.
Analytics
SERVICE PERFORMANCE AT A GLANCE
Get a clear view of your airline’s service center activity with data that updates every five minutes. Track key metrics like wait times, passenger volume, and team performance to understand what’s working - and where to adjust.
Moviik’s dashboards give your teams the insight they need to improve daily operations and deliver a consistent passenger experience across every location.
Get a clear view of your airline’s service center activity with data that updates every five minutes. Track key metrics like wait times, passenger volume, and team performance to understand what’s working - and where to adjust.
Moviik’s dashboards give your teams the insight they need to improve daily operations and deliver a consistent passenger experience across every location.
Insights to improve the Passenger Experience
Insights to improve the Passenger Experience