Business intelligence
Moviik platform integrates advanced analytics which transform every interaction into data. Our algorithms converts this data to intelligence, giving you more time to make great decisions. It is accessible in real-time and on demand.
Insightful decisions
Insightful decisions
Analytics are invaluable to the decision-making process. Take actions according to the relationship between the brand, branches, and customers.
Web accessible
Analytics are instantly accessible via your account online, so you can quickly alter and improve your services, and re-arrange or better organize queues, no matter where you are.
Multiple reports
Multiple reports
You can analyze, compare and extract reports such as visitor influx, waiting times, serving times, ticket analysis, agent KPIs and the tickets list as well.
Objective metrics
Relevant daily and real-time metrics are presented in the Dashboard, such as tickets issued and canceled, tickets in attendance, tickets waiting, average time in store, average waiting time, visitors influx, and much more...
Moviik Analytics Dashboard
Visitors Flow
Visitors Flow
See statistics of visitors influx
Service Distribution
Service Distribution
See which services dispensed more tickets
Priority Vs Regular Tickets
Priority Vs Regular Tickets
Look out for the most requested services
Visitors heat map
Visitors heat map
Visualize what customers look for and when
Visit Times
Visit Times
Shows time spent by customers
Waiting Time
Waiting Time
Amount of time visitors wait to be served
Created Tickets
Created Tickets
Insights on how many tickets were created
Branch Reports
Branch Reports
Which branches have more visitors
Global Staff Report
Global Staff Report
Oversee your staff's actions
Advantages
Data in real-time
To aid in the decision-making process, our dashboard presents daily and real-time metrics. Moviik’s features allow you to easily analyze and organize your data.
Tickets issued
See the number of service requests you had today, yesterday, last week, last month, and last year and compare them all to better organize your staff and services.
Download reports
Download reports and get informed about specific branches, results from global agents, and all operational details.
Visitors flow
Visitors flow
Data is collected during opening times and is then presented in a heatmap, giving you clear visibility of the more favored times and services at your brand's location.
This is particularly relevant for defining the number of staff needed at Service Desks and make your operations flow.
Data is collected during opening times and is then presented in a heatmap, giving you clear visibility of the more favored times and services at your brand's location.
Export Analytics
Export a File
All the Analytics are available to download in CSV
allowing to be filtered and edited in any computer
Export to Google BigQuery
If you prefer you can link all the data to Google BigQuery
to create analysis using Machine Learning and Business Intelligence
