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Business intelligence

Moviik platform integrates advanced analytics which transform every interaction into data. Our algorithms converts this data to intelligence, giving you more time to make great decisions. It is accessible in real-time and on demand.

Insightful decisions

Analytics are invaluable to the decision-making process. Take actions according to the relationship between the brand, branches, and customers.

Web accessible

Analytics are instantly accessible via your account online, so you can quickly alter and improve your services, and re-arrange or better organize queues, no matter where you are.

Multiple reports

You can analyze, compare and extract reports such as visitor influx, waiting times, serving times, ticket analysis, agent KPIs and the tickets list as well.

Objective metrics 

Relevant daily and real-time metrics are presented in the Dashboard, such as tickets issued and canceled, tickets in attendance, tickets waiting, average time in store, average waiting time, visitors influx, and much more...

Moviik Analytics Dashboard

Visitors Flow

See statistics of visitors influx

Service Distribution 
See which services dispensed more tickets
Priority Vs Regular Tickets

Look out for the most requested services

Visitors heat map 

Visualize what customers look for and when 

Visit Times 
Shows time spent by customers
Waiting Time 

Amount of time visitors wait to be served

Created Tickets

Insights on how many tickets were created

Branch Reports
Which branches have more visitors
Global Staff Report

Oversee your staff's actions 

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Significantly improve consumer experience
Decrease waiting times
Grow your customer loyalty scheme
Optimize the customer flow
Lower operational and maintenance costs
Ability to collect important market data
Customers enroll in the queue on their own
Delivers a great check-in experience
Easing the strain on staff

Data in real-time

To aid in the decision-making process, our dashboard presents daily and real-time metrics. Moviik’s features allow you to easily analyze and organize your data. 

Tickets issued

See the number of service requests you had today, yesterday, last week, last month, and last year and compare them all to better organize your staff and services.

Download reports

Download reports and get informed about specific branches, results from global agents, and all operational details.
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Visitors flow

Data is collected during opening times and is then presented in a heatmap, giving you clear visibility of the more favored times and services at your brand's location.

This is particularly relevant for defining ​​the number of staff needed at Service Desks and make your operations flow.

Export Analytics

Export a File

All the Analytics are available to download in CSV

allowing to be filtered and edited in any computer

Export to Google BigQuery

If you prefer you can link all the data to Google BigQuery 

to create analysis using Machine Learning and Business Intelligence

Book a Demo 

Choose the best day and time for you to book a free 30 minutes demo.
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