Moviik’s technical support services include answering questions over the telephone or via email with regard to the operation of the system, troubleshooting, online support, and updates.
Our general support hours are Monday to Friday, 09:00 to 18:00 (Western European Time), except bank holidays.
All queries submitted will have a first response within 24 hours.
The resolution time may vary depending on the complexity of the submitted query and on other external factors(ex: Internet connectivity).
STANDARD TECHNICAL SUPPORT SERVICES INCLUDE:
SOFTWARE RELEASES AND UPDATES
Partners receive access to the latest versions of Moviik’s software products and user documentation.
Partners can directly contact the support team by creating a ticket in our platform (accessed through our Support Centre), and filling the requested information allowing the team to receive relevant information in advance to better assist you. Technical support can also be requested by phone (+351 253 265 506) or email (firstname.lastname@example.org).