Moviik - Blog , TradeshowMoviik - Blog , Tradeshowhttps://www.moviik.com/blog/tradeshowThu, 23 Apr 2026 19:52:19 +0200http://zoho.com/sites/<![CDATA[From London to the runway: why passenger experience still needs fixing]]>https://www.moviik.com/blog/post/from-london-to-the-runway-why-passenger-experience-still-needs-fixingPassenger Terminal Expo confirmed it: airports still struggle with queues, service gaps, and peak-time pressure. Here’s how time slots and remote assistance can improve the passenger experience.]]>

Last week, we were in London for Passenger Terminal Expo 2026.

Three days of conversations with airports, airlines, and industry professionals from all over the world. Different roles, different regions, but interestingly, very similar challenges.

And honestly, none of them felt new.

Because we’ve all lived them.

Moviik at Passenger Terminal Expo 2026

We’re all passengers first

Before working in this industry, we’re all passengers.

We’ve all been there:

  • Running through an airport after a delay

  • Waiting in line for what feels like forever

  • Trying to find someone to talk to when something goes wrong


Missed flights.
Lost luggage.
Gate changes.

And too often, the only “solution” is:
Fill out a form… and wait.

Sometimes with no clear answer, no real support, and no one available to help.

The real friction isn’t flying, it’s everything around it

Flying itself is fast.

But everything around it? That’s where things slow down.


How many times have you:

  • Spent more time in the airport than in the air?

  • Waited in long queues for security or border control?

  • Stood in line just to ask a simple question?


It doesn’t make much sense.

Air travel is designed to move people quickly across the world, but inside the airport, we still rely on processes that create friction instead of removing it.

What we heard at Passenger Terminal Expo 2026

What we heard in London

At Passenger Terminal Expo, most conversations came back to the same points:

  • Security bottlenecks

  • Pressure during peak hours

  • Limited service availability

  • The challenge of scaling without adding more infrastructure



Different airports. Same reality.

And there’s a clear understanding across the industry: the current way of managing passenger flow isn’t enough anymore.

A shift that’s already happening

What’s changing isn’t just technology, it’s the mindset.

Airports and airlines are starting to look at passenger flow differently:

  • Not just as movement, but as experience

  • Not just as operations, but as something that needs to be predictable and manageable


And most importantly: not everything needs to happen in a physical queue.

Airports and airlines are starting to look at passenger flow differently

What we’re building at Moviik

At Moviik, we’re focused on solving very specific problems, the ones we all experience.

1. Time Slots for Security and Border Control

Instead of standing in line after a flight, passengers can:

  • Select a time slot

  • Arrive when needed

  • Move through the process without unnecessary waiting


It’s simple and it changes the experience completely.


Instead of waiting in a queue, passengers can:

  • Sit down

  • Grab a coffee

  • Move freely


Waiting still exists but it’s no longer spent standing in line.

Time Slots for Security and Border Control

2. Remote Video Assistance for Airline and Airport Service

Another common issue:
What happens when there’s no one available to help?

Not every airport has a full airline service desk.
And even when it does, it’s not always open.


With remote video assistance:

  • Passengers take a ticket (physical or digital)

  • Wait with clarity

  • And when called, connect with a real person via video


That person might be:

  • A specialist in another location

  • A central support team

  • Or staff helping remotely during peak times


The result:
Service becomes available anytime, anywhere.

Remote Video Assistance for Airline and Airport Service

This isn’t about adding more, it’s about doing it better

One of the biggest takeaways from London:

Airports aren’t necessarily looking to add more counters, more space, or more staff.

They’re looking for ways to:

  • Use resources better

  • Handle peaks more efficiently

  • Reduce unnecessary friction


And that’s exactly where these solutions fit.

We’re on the right track

Passenger expectations are changing.

People are more aware of their time, they expect clarity, and they expect things to work.

And when they don’t, the frustration is immediate.


The conversations we had in London confirmed something important:

  •  The industry knows these problems.
  •  The industry is actively looking for better ways to solve them.

And the direction is clear:

  • Less waiting in line

  • More flexibility

  • More accessible service 

Flying should be simple

At the end of the day, this is what it comes down to:

Flying should be practical.
Flying should be fast.
Flying shouldn’t feel like a process you have to endure.

The airport experience still has a long way to go, but it’s moving in the right direction.

And we’re glad to be part of that shift.

Last week, we were in London for Passenger Terminal Expo 2026.

Three days of conversations with airports, airlines, and industry professionals from all over the world. Different roles, different regions, but interestingly, very similar challenges.

And honestly, none of them felt new.

Because we’ve all lived them.

Moviik at Passenger Terminal Expo 2026

We’re all passengers first

Before working in this industry, we’re all passengers.

We’ve all been there:

  • Running through an airport after a delay

  • Waiting in line for what feels like forever

  • Trying to find someone to talk to when something goes wrong


Missed flights.
Lost luggage.
Gate changes.

And too often, the only “solution” is:
Fill out a form… and wait.

Sometimes with no clear answer, no real support, and no one available to help.

The real friction isn’t flying, it’s everything around it

Flying itself is fast.

But everything around it? That’s where things slow down.


How many times have you:

  • Spent more time in the airport than in the air?

  • Waited in long queues for security or border control?

  • Stood in line just to ask a simple question?


It doesn’t make much sense.

Air travel is designed to move people quickly across the world, but inside the airport, we still rely on processes that create friction instead of removing it.

What we heard at Passenger Terminal Expo 2026

What we heard in London

At Passenger Terminal Expo, most conversations came back to the same points:

  • Security bottlenecks

  • Pressure during peak hours

  • Limited service availability

  • The challenge of scaling without adding more infrastructure



Different airports. Same reality.

And there’s a clear understanding across the industry: the current way of managing passenger flow isn’t enough anymore.

A shift that’s already happening

What’s changing isn’t just technology, it’s the mindset.

Airports and airlines are starting to look at passenger flow differently:

  • Not just as movement, but as experience

  • Not just as operations, but as something that needs to be predictable and manageable


And most importantly: not everything needs to happen in a physical queue.

Airports and airlines are starting to look at passenger flow differently

What we’re building at Moviik

At Moviik, we’re focused on solving very specific problems, the ones we all experience.

1. Time Slots for Security and Border Control

Instead of standing in line after a flight, passengers can:

  • Select a time slot

  • Arrive when needed

  • Move through the process without unnecessary waiting


It’s simple and it changes the experience completely.


Instead of waiting in a queue, passengers can:

  • Sit down

  • Grab a coffee

  • Move freely


Waiting still exists but it’s no longer spent standing in line.

Time Slots for Security and Border Control

2. Remote Video Assistance for Airline and Airport Service

Another common issue:
What happens when there’s no one available to help?

Not every airport has a full airline service desk.
And even when it does, it’s not always open.


With remote video assistance:

  • Passengers take a ticket (physical or digital)

  • Wait with clarity

  • And when called, connect with a real person via video


That person might be:

  • A specialist in another location

  • A central support team

  • Or staff helping remotely during peak times


The result:
Service becomes available anytime, anywhere.

Remote Video Assistance for Airline and Airport Service

This isn’t about adding more, it’s about doing it better

One of the biggest takeaways from London:

Airports aren’t necessarily looking to add more counters, more space, or more staff.

They’re looking for ways to:

  • Use resources better

  • Handle peaks more efficiently

  • Reduce unnecessary friction


And that’s exactly where these solutions fit.

We’re on the right track

Passenger expectations are changing.

People are more aware of their time, they expect clarity, and they expect things to work.

And when they don’t, the frustration is immediate.


The conversations we had in London confirmed something important:

  •  The industry knows these problems.
  •  The industry is actively looking for better ways to solve them.

And the direction is clear:

  • Less waiting in line

  • More flexibility

  • More accessible service 

Flying should be simple

At the end of the day, this is what it comes down to:

Flying should be practical.
Flying should be fast.
Flying shouldn’t feel like a process you have to endure.

The airport experience still has a long way to go, but it’s moving in the right direction.

And we’re glad to be part of that shift.

Moviik logo

Ready to simplify your customer journey?

Request a free demo of Moviik and start your transition to intelligent queue management today.
BOOK A DEMO
]]>Mon, 23 Mar 2026 15:38:25 +0000<![CDATA[EuroCIS 2025 - We are IN!]]>https://www.moviik.com/blog/post/eurocis-2025-we-are-inFrom February 18 to 20, 2025, we will be at EuroCIS, the leading technology trade fair for the retail sector in Europe! This will be our second consecutive year at the event, reinforcing our commitment to innovation in the industry.]]>

Innovation in Queue Management for Retail

From February 18 to 20, 2025, we will be at EuroCIS, the leading technology trade fair for the retail sector in Europe!
This will be our second consecutive year at the event, reinforcing our commitment to innovation in the industry.
Find us at Booth Hall 10/D30 and discover how our queue management solutions can transform your customers' experience.


EuroCIS: The Stage for Retail Innovation

EuroCIS is a  tradeshow event in the retail sector, showcasing the latest technological innovations that improve efficiency and customer experience. As digital transformation reshapes the industry, being present at this event means staying ahead with solutions that make a difference.

What will Moviik showcase?


Here’s what you can explore at our booth:

Queue Management Kiosks : Tiik 15 and Tiik7 : Tailored solutions to accommodate various service demands;

100% Digital Queueing: We’re unveiling a fully digital solution, allowing customers to join a queue through various method, eliminating the need for paper.

To learn more about our 100% Digital Queueing visit us at Booth D30 Hall 10!

Save the date!

If you're looking for innovation in queue management and customer service, our booth is a must-visit at EuroCIS 2025!

Booth Hall 10 - D30 //  February 18-20
Schedule a meeting with our team and see how we can make your service more efficient! 

See you soon!

Book a meeting!
]]>Thu, 06 Feb 2025 17:47:58 +0000<![CDATA[Moviik at NRF 2025]]>https://www.moviik.com/blog/post/moviik-at-nrf-2025From January 12 to 14, 2025, we will be at NRF - Retail's Big Show, the largest retail event in the world, held at the Jacob K. Javits Convention Center in New York City. You’ll find us at Booth 2508.]]>

Shaping the Future of Retail

From January 12 to 14, 2025, we will be at NRF - Retail's Big Show, the largest retail event in the world, held at the Jacob K. Javits Convention Center in New York City. You’ll find us at Booth 2508 (Startup Hub - Level 1), ready to showcase our innovative solutions that are transforming the industry.

NRF - Retail's Big Show: Why is it a must-attend event?

The NRF is a landmark event in the retail industry, bringing together over 40,000 attendees and 800 exhibitors from around the globe. It’s the perfect meeting point for visionary brands, emerging businesses, and industry leaders, creating unique opportunities for networking and inspiration.

What will Moviik showcase?

Our participation at NRF 2025 reflects Moviik’s commitment to delivering solutions that enhance customer experiences and streamline operations.

Here’s what you can explore at our booth:

Tiik 15: Our robust and intuitive kiosk, designed for demanding environments, enables a more efficient and organized queueing experience;

100% Digital Queueing: We’re unveiling a fully digital solution, allowing customers to join a queue through various method, eliminating the need for paper.

To learn more about our 100% Digital Queueing and its game-changing benefits, visit us at Booth 2508!

Why visit our booth?

The NRF is a landmark event in the retail industry, bringing together over 40,000 attendees and 800 exhibitors from around the globe. It’s the perfect meeting point for visionary brands, emerging businesses, and industry leaders, creating unique opportunities for networking and inspiration.

At Booth 2508, you’ll have the chance to experience firsthand the solutions that are revolutionizing industries such as retail, healthcare, banking, and airports. Discover how our queue platform is redefining queue management with cutting-edge technology and a customer-centric approach.

Save the date!

If you’re in New York or planning to attend NRF, don’t miss the opportunity to connect with us. We’re excited to show you the future of queue management and explore how our solutions can elevate your customer experiences.

See you at NRF 2025! 

Talk to us
]]>Wed, 08 Jan 2025 12:45:08 +0000