Moviik - Blog #timeslotsMoviik - Blog #timeslotshttps://www.moviik.com/blog/tag/timeslotsFri, 08 May 2026 16:16:08 +0200http://zoho.com/sites/<![CDATA[From London to the runway: why passenger experience still needs fixing]]>https://www.moviik.com/blog/post/from-london-to-the-runway-why-passenger-experience-still-needs-fixingPassenger Terminal Expo confirmed it: airports still struggle with queues, service gaps, and peak-time pressure. Here’s how time slots and remote assistance can improve the passenger experience.]]>

Last week, we were in London for Passenger Terminal Expo 2026.

Three days of conversations with airports, airlines, and industry professionals from all over the world. Different roles, different regions, but interestingly, very similar challenges.

And honestly, none of them felt new.

Because we’ve all lived them.

Moviik at Passenger Terminal Expo 2026

We’re all passengers first

Before working in this industry, we’re all passengers.

We’ve all been there:

  • Running through an airport after a delay

  • Waiting in line for what feels like forever

  • Trying to find someone to talk to when something goes wrong


Missed flights.
Lost luggage.
Gate changes.

And too often, the only “solution” is:
Fill out a form… and wait.

Sometimes with no clear answer, no real support, and no one available to help.

The real friction isn’t flying, it’s everything around it

Flying itself is fast.

But everything around it? That’s where things slow down.


How many times have you:

  • Spent more time in the airport than in the air?

  • Waited in long queues for security or border control?

  • Stood in line just to ask a simple question?


It doesn’t make much sense.

Air travel is designed to move people quickly across the world, but inside the airport, we still rely on processes that create friction instead of removing it.

What we heard at Passenger Terminal Expo 2026

What we heard in London

At Passenger Terminal Expo, most conversations came back to the same points:

  • Security bottlenecks

  • Pressure during peak hours

  • Limited service availability

  • The challenge of scaling without adding more infrastructure



Different airports. Same reality.

And there’s a clear understanding across the industry: the current way of managing passenger flow isn’t enough anymore.

A shift that’s already happening

What’s changing isn’t just technology, it’s the mindset.

Airports and airlines are starting to look at passenger flow differently:

  • Not just as movement, but as experience

  • Not just as operations, but as something that needs to be predictable and manageable


And most importantly: not everything needs to happen in a physical queue.

Airports and airlines are starting to look at passenger flow differently

What we’re building at Moviik

At Moviik, we’re focused on solving very specific problems, the ones we all experience.

1. Time Slots for Security and Border Control

Instead of standing in line after a flight, passengers can:

  • Select a time slot

  • Arrive when needed

  • Move through the process without unnecessary waiting


It’s simple and it changes the experience completely.


Instead of waiting in a queue, passengers can:

  • Sit down

  • Grab a coffee

  • Move freely


Waiting still exists but it’s no longer spent standing in line.

Time Slots for Security and Border Control

2. Remote Video Assistance for Airline and Airport Service

Another common issue:
What happens when there’s no one available to help?

Not every airport has a full airline service desk.
And even when it does, it’s not always open.


With remote video assistance:

  • Passengers take a ticket (physical or digital)

  • Wait with clarity

  • And when called, connect with a real person via video


That person might be:

  • A specialist in another location

  • A central support team

  • Or staff helping remotely during peak times


The result:
Service becomes available anytime, anywhere.

Remote Video Assistance for Airline and Airport Service

This isn’t about adding more, it’s about doing it better

One of the biggest takeaways from London:

Airports aren’t necessarily looking to add more counters, more space, or more staff.

They’re looking for ways to:

  • Use resources better

  • Handle peaks more efficiently

  • Reduce unnecessary friction


And that’s exactly where these solutions fit.

We’re on the right track

Passenger expectations are changing.

People are more aware of their time, they expect clarity, and they expect things to work.

And when they don’t, the frustration is immediate.


The conversations we had in London confirmed something important:

  •  The industry knows these problems.
  •  The industry is actively looking for better ways to solve them.

And the direction is clear:

  • Less waiting in line

  • More flexibility

  • More accessible service 

Flying should be simple

At the end of the day, this is what it comes down to:

Flying should be practical.
Flying should be fast.
Flying shouldn’t feel like a process you have to endure.

The airport experience still has a long way to go, but it’s moving in the right direction.

And we’re glad to be part of that shift.

Last week, we were in London for Passenger Terminal Expo 2026.

Three days of conversations with airports, airlines, and industry professionals from all over the world. Different roles, different regions, but interestingly, very similar challenges.

And honestly, none of them felt new.

Because we’ve all lived them.

Moviik at Passenger Terminal Expo 2026

We’re all passengers first

Before working in this industry, we’re all passengers.

We’ve all been there:

  • Running through an airport after a delay

  • Waiting in line for what feels like forever

  • Trying to find someone to talk to when something goes wrong


Missed flights.
Lost luggage.
Gate changes.

And too often, the only “solution” is:
Fill out a form… and wait.

Sometimes with no clear answer, no real support, and no one available to help.

The real friction isn’t flying, it’s everything around it

Flying itself is fast.

But everything around it? That’s where things slow down.


How many times have you:

  • Spent more time in the airport than in the air?

  • Waited in long queues for security or border control?

  • Stood in line just to ask a simple question?


It doesn’t make much sense.

Air travel is designed to move people quickly across the world, but inside the airport, we still rely on processes that create friction instead of removing it.

What we heard at Passenger Terminal Expo 2026

What we heard in London

At Passenger Terminal Expo, most conversations came back to the same points:

  • Security bottlenecks

  • Pressure during peak hours

  • Limited service availability

  • The challenge of scaling without adding more infrastructure



Different airports. Same reality.

And there’s a clear understanding across the industry: the current way of managing passenger flow isn’t enough anymore.

A shift that’s already happening

What’s changing isn’t just technology, it’s the mindset.

Airports and airlines are starting to look at passenger flow differently:

  • Not just as movement, but as experience

  • Not just as operations, but as something that needs to be predictable and manageable


And most importantly: not everything needs to happen in a physical queue.

Airports and airlines are starting to look at passenger flow differently

What we’re building at Moviik

At Moviik, we’re focused on solving very specific problems, the ones we all experience.

1. Time Slots for Security and Border Control

Instead of standing in line after a flight, passengers can:

  • Select a time slot

  • Arrive when needed

  • Move through the process without unnecessary waiting


It’s simple and it changes the experience completely.


Instead of waiting in a queue, passengers can:

  • Sit down

  • Grab a coffee

  • Move freely


Waiting still exists but it’s no longer spent standing in line.

Time Slots for Security and Border Control

2. Remote Video Assistance for Airline and Airport Service

Another common issue:
What happens when there’s no one available to help?

Not every airport has a full airline service desk.
And even when it does, it’s not always open.


With remote video assistance:

  • Passengers take a ticket (physical or digital)

  • Wait with clarity

  • And when called, connect with a real person via video


That person might be:

  • A specialist in another location

  • A central support team

  • Or staff helping remotely during peak times


The result:
Service becomes available anytime, anywhere.

Remote Video Assistance for Airline and Airport Service

This isn’t about adding more, it’s about doing it better

One of the biggest takeaways from London:

Airports aren’t necessarily looking to add more counters, more space, or more staff.

They’re looking for ways to:

  • Use resources better

  • Handle peaks more efficiently

  • Reduce unnecessary friction


And that’s exactly where these solutions fit.

We’re on the right track

Passenger expectations are changing.

People are more aware of their time, they expect clarity, and they expect things to work.

And when they don’t, the frustration is immediate.


The conversations we had in London confirmed something important:

  •  The industry knows these problems.
  •  The industry is actively looking for better ways to solve them.

And the direction is clear:

  • Less waiting in line

  • More flexibility

  • More accessible service 

Flying should be simple

At the end of the day, this is what it comes down to:

Flying should be practical.
Flying should be fast.
Flying shouldn’t feel like a process you have to endure.

The airport experience still has a long way to go, but it’s moving in the right direction.

And we’re glad to be part of that shift.

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